Appendix B
Troubleshooting Quick Reference Guide
Cosmetic repairs:
Related Mixer Part(s) Problem Repair Action
Base Bad Paint, Burr,
Bent/Warped, Dented,
Parts Missing
Replace Defective/Missing Part(s)
Planetary
Upper Housing Cover
Lower Motor Housing
Bowl Support
Column/bowl lift handle
Trim Band Bent/Warped, Scratched,
Dented, Discolored
Replace Trim band
Control Board Knob Foreign Material on Knob,
Bent/Twisted, Broken
Replace Control Board
Electrical repairs:
Related Mixer Part(s)
Problem
Probable Cause(s) Repair Action
Cord Mixer doesn't run Cord not plugged in Plug unit in to power source
Cord defective Replace Cord
Mixer will not turn on.
Control not started from
'OFF' position (control
reset)
Turn Unit off and wait 10
seconds, turn unit back on.
Control Board
Control Board Defective Replace control board
Motor Motor is overheated or
Over loaded and shuts off
Too Heavy Batter Shut Mixer off for 15 seconds
and it will reset.
Motor shuts off when
changing speeds
Motor defective? Change Motor
Wiring Harness Loose connections -check
all connections
Remove Upper Housing and
check connections
Filter(230V) open/shorted circuit Always HiPot the Unit before
repair begins.
Hall Effect Sensor Motor runs up to top speed
and shuts off.
Hall Sensor not plugged in
or defective
Plug Hall Effect in or replace if
needed
Magnet on Motor shaft has
fell off or has grease on it.
Remove upper housing and
inspect
Mechanical repairs:
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