KitchenAid KSB5010 - Appendix B Troubleshooting Quick Reference Guide

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Appendix B
Troubleshooting Quick Reference Guide
Problem
Cause
Solution
Blender does not run at all
(no lights).
Unit not plugged in
Plug into a grounded 3 prong outlet.
Faulty Power Receptacle
(outlet)
Check the power supply receptacle to make sure it’s
“hot.” Check receptacle breaker and/or receptacle
wiring.
Damaged power cord
Replace power cord.
Faulty UI switch.
Replace UI switch.
Blender runs
intermittently.
Worn or broken wires
Check wire connections. Repair if necessary.
Faulty motor.
Check motor. If faulty, remove and replace lower
housing assembly.
Faulty Power Cord or UI
Switch Assembly.
Check Power Cord and/or Switch Assembly. If faulty,
remove and replace.
Blender does not run at
some selections.
Faulty UI Dial/Switch
Assembly
Remove and replace the UI Dial/Switch Assembly.
Faulty electrical control
board
Remove and replace the electrical control board
Blender blades do not spin
properly.
Faulty blender jar assembly
With the jar removed from the blender, carefully check
blade movement. If the blade does not turn freely,
replace the jar.
Jar not properly inserted
into the blender base
Make sure the jar is inserted properly against the stop
and engaged with the jar release handle.
Broken or loose belt
If the blade has free movement and the jar is properly
inserted into the blender but the blades do not spin
while the blender is running, replace the drive belt.
UI Control Light flashing
slowly.
Blender is ready and
waiting for input from the
user.
After selecting the desired setting on the UI dial, the
light will flash slowly until “START” is pressed.
Blender powers on and UI
light is flashing quickly
Blender UI needs to be
reset
Reset the blender UI control by turning the dial to the
“OFF” position and then selecting the desired operating
setting. Once reset to desired setting, press “START”.