25
EN
Problem Possible Cause Solution
The ice cubes
clump together.
Making ice takes too
much time.
Stop making ice and restart the
ice-making cycle after the ice has
melted.
The water in the water
reservoir has a too low
temperature.
Fill the water reservoir with
water ranges between 8℃°C and
25°C.
The ice-making
cycle seems
normal but no ice is
produced.
The ambient temperature
or water temperature is
too high.
Start the ice-making cycle at an
environment with an ambient
temperature less than 32°C and
ll the water reservoir with some
cold water.
The refrigerating system
leaks.
Contact customer service.
The refrigerant system is
blocked.
Contact customer service.
Poor ice-making
result.
Poor heat dissipation. Keep a minimum distance
of 20cm to all sides of the
appliance to ensure proper
ventilation.
The water temperature is
too high.
Fill the water reservoir with
water ranges between 8℃°C and
28°C.
The ambient temperature is
too high.
Operate the ice cube maker at
an environment with an ambient
temperature between 10°C℃ and
32°C.