53 www.kodak.com/go/support
Troubleshooting
Nothing happens
when you try to print
(from computer)
■ Check the USB connections from the printer dock to the computer
(page 24).
■ The computer may be transferring pictures. Wait a few seconds, then
try again.
■ Access the printer menu for your system. Remove check marks next
to Pause Printing and Offline, if checked.
■ Close unnecessary software applications. Disconnect then reconnect
the USB cable from the printer dock to the computer (page 24).
■ Make sure you are using the a model U-5A USB cable included with
your printer dock. Other USB cables are not supported.
■ Make sure Kodak EasyShare software is installed (page 22). Install if
necessary. If you choose Custom installation, make sure to install the
printer driver.
■ Uninstall, then reinstall Kodak EasyShare software (page 22).
■ Make sure your computer meets the minimum system requirements.
Upgrade your system if necessary.
Nothing happens
when you try to print
(from a Bluetooth
technology enabled
device)
■ The internal Bluetooth radio is off. Turn it on by pressing the
Bluetooth button, , then try again.
■ Move within range of the Bluetooth radio signal (30 ft., or 10 m).
■ The Bluetooth technology enabled device does not find the printer
dock. On the device, turn wireless technology to On, then repeat the
discovery process.
■ The Bluetooth technology enabled device does not use an OPP or
FTP profile.
Problem Cause and/or solution