Kodak S3060 - Troubleshooting and Service; Self-Help and Problem Solving; Software Updates and Contacting Support

A-61981 20 April 2022 61
6 Troubleshooting
Self-help for
problems
Please visit the troubleshooting page online at AlarisWorld.com/S2000f-
S3000-troubleshooting as a guide for possible solutions to problems you may
encounter when using the KODAK S2085f/S3060/S3060f/S3100/S3100f/
S3120/S3120 Max/S3140 Max Scanner.
Upgrading software Kodak Alaris frequently updates drivers and firmware to correct issues and
add new features. If you are experiencing repeated error messages, for
example, you should upgrade to the latest driver before contacting Service.
Go to:
AlarisWorld.com/go/IMsupport, type in or select your scanner model,
and download the most recent upgrade.
Contacting Service 1. Visit AlarisWorld.com/go/IMsupport to obtain the most current phone
number for your country.
2. When calling, please have the following information ready:
• A description of your problem.
• The scanner model and serial number.
• Computer configuration.
• Scanning application you are using.