Kodak Scan Station 500 - 4 Troubleshooting; Common Problem Solving Steps

A-61627 November 2008 4-1
4 Troubleshooting
Contents Problem solving ..............................................................................6-1
Power button indicators ..................................................................6-2
Problem solving Occasionally you may encounter a situation with your Scan Station
where it may not function properly. Use the chart below as a guide to
check possible solutions to help you resolve the situation before calling
Technical Support.
Problem Possible Solution
Documents are jamming or multiple
documents are feeding
Make sure that:
• the side guides are adjusted for the width of the documents you are
scanning.
• the output tray is adjusted for the length of the documents you are
scanning.
• all documents meet the specifications for size, weight and type. See
Appendix A, Specifications for minimum/maximum document sizes and
paper weight.
• the Scan Station and tires are clean.
• the spring on the pre-separation module adjusted to the proper tension.
See the procedures in Chapter 7, Maintenance in the Administrator’s
Guide.
• the feed module and separation module is installed properly and
securely in place. See the procedures in Chapter 7, Maintenance in the
Administrator’s Guide.
To remove a document jam:
• Open the Scan Station cover.
IMPORTANT: Be sure the output tray panel is open before opening the
cover.
• Remove any jammed document(s) from inside the Scan Station.
• Close the Scan Station cover and resume scanning.