Kodak VERITE 64 series - Software Troubleshooting; Removing and Reinstalling Software

Solving the power problems
●
The unit and the PC do not communicate.
●
Make sure the power supply is attached correctly to the unit
1 Press and hold (Power/Standby) longer than 3 seconds to turn the unit Off (Standby).
2 Disconnect the AC plug from the AC outlet.
3 Wait 30 seconds and then reconnect the AC plug to the AC outlet.
4 If the
(Power) LED is not lit, press (Power/Standby) to turn the unit On.
Removing and Reinstalling the
Printer Software
If the unit is not working properly, or if a communication error message appears when you try to
use the unit, then you may need to remove and reinstall the Software.
Using Windows
®
10 / 8.1 / 8 / 7 / Vista
1 Open All Programs or All apps.
a. Click [Start] button, Click [All apps], and then select the printer Software folder
“KODAK VERITE 64” from the list (Windows
®
10 / 8.1).
b.
Display [Start] screen, right-click for [All apps] Icon to fade into the bottom right,
click [All apps], select the printer Software folder “KODAK VERITE 64” from the list
(Windows
®
8).
c. Click [Start] button, Click [All Programs], and then select the printer Software folder
“KODAK VERITE 64” from the list (Windows
®
7 / Vista).
2 Select Uninstall.
3 Follow the instructions on your PC screen to remove the printer Software.
4 Restart the PC before Reinstalling the printer Software.
5 Click Cancel on all New Hardware Found screens.
6 From your computer go to www.kodakverite.com/support and confirm that the
“DOWNLOADS” is selected.
7 Select the model number of your unit from [SELECT PRINTER].
8 Click “PC drivers and software”.
9 Click OS you use.
10 Click [download] from [LAST].
» Refer to “Before you download the printer driver to your PC” on page 14.
Enabling the USB port in
Windows
®
●
To confirm that the USB port is enabled on your PC:
Using Windows
®
10 / 8.1 / 8 / 7 / Vista
1 Proceed to Control panel.
a. Right-click [Start] (Windows
®
10 / 8.1).
b.
Right-click at the bottom left corner on your desktop (Windows
®
8).
c. Click [Start] button (Windows
®
7 / Vista).
2 Click [Control Panel] > [Hardware and Sound].
3 Under [Devices and printers], click [Device Manager].
4 Double-click [Universal Serial Bus Controller].
If USB Host Controller and USB Root Hub are listed, then the USB port is enabled. For more
information, see your PC documentation.
57
English
Continued on next page.