10-12
Troubleshooting > Troubleshooting
Paper often jams.  Is the paper loaded correctly? Load the paper correctly.
page 3-2
― Turn the orientation 180 degrees 
around in which the paper is 
positioned.
page 3-2
Is the paper of the supported type? 
Is it in good condition?
Remove the paper, turn it over, and 
reload it.
page 3-4
Is the paper curled, folded or 
wrinkled?
Replace the paper with new paper.
page 3-4
Are there any loose scraps or 
jammed paper in the machine?
Remove any jammed paper.
page 10-32
2 or more sheets are 
overlaps when ejected. 
(multi feed) 
― Load the paper correctly.
page 3-2
Printouts are wrinkled.  Is the paper loaded correctly? Load the paper correctly.
page 3-2
― Turn the orientation 180 degrees 
around in which the paper is 
positioned.
page 3-4
Is the paper damp? Replace the paper with new paper.
page 3-2
Printouts are curled.  ― Turn the orientation 180 degrees 
around in which the paper is 
positioned.
page 3-4
Is the paper damp? Replace the paper with new paper.
page 3-2
Printer driver cannot be 
installed.
Is the driver installed with the host 
name while Wi-Fi or Wi-Fi Direct 
function is available?
Specify the IP address instead of 
the host name.
page 2-31
Symptom Checkpoints Corrective Actions
Reference 
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