10-11
Troubleshooting > Troubleshooting
Troubleshooting
Solving Malfunctions
The table below provides general guidelines for problem solving.
If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the
following pages. If the problem persists, contact your Service Representative.
Machine Operation Trouble
When the following machine operation troubles occur, implement appropriate procedures.
When contacting us, the serial number will be necessary.
To check the serial number, refer to the following:
Checking the Equipment's Serial Number (page i)
Symptom Checkpoints Corrective Actions
Reference
Page
An application does not
start.
Is the Auto Panel Reset time short? Set the Auto Panel Reset time to 30
seconds or more.
page 8-35
The screen does not
respond when the power
switch is turned on.
Is the machine plugged in? Plug the power cord into an AC
outlet.
―
Pressing the [Start] key
does not produce copies.
Is there a message on the screen? Determine the appropriate response
to the message and respond
accordingly.
page 10-21
Is the machine in Sleep mode? Select any key on the operation
panel to recover the machine from
Sleep mode.
page 2-28
Blank sheets are ejected. Are the originals loaded correctly? When placing originals on the
platen, place them face-down and
align them with the original size
indicator plates.
page 5-2
When placing originals in the
document processor, place them
face-up.
page 5-3
― Check that the settings of the
application software.
―
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