10-16
Troubleshooting > Troubleshooting
Printed Image Trouble
When the following printed image trouble occurs, implement appropriate procedures.
Symptom Checkpoints Corrective Actions
Reference 
Page
Printouts are totally too 
light. 
Is the paper damp? Replace the paper with new paper.
page 3-2
Have you changed the density? Select appropriate density level.
page 6-12
page 8-50
Is the toner distributed evenly within 
the toner container?
Shake the toner container from side 
to side several times.
page 10-5
Is EcoPrint mode enabled? Disable [EcoPrint] mode.
page 8-37
― Select the [System Menu/Counter] 
key > [Adjust/Maint.] > [Service 
Setting] > [Drum Refresh], and 
then select [Yes].
―
― Make sure the paper type setting is 
correct for the paper being used.
page 8-33
White background parts 
of the image appear to 
have a slight overall 
coloration. 
Have you changed the density? Select appropriate density level. page 6-12
page 8-50
― Select the [System Menu/Counter] 
key > [Adjust/Maint.] > [Service 
Setting] > [Drum Refresh], and 
then select [Yes].
―
Copies have a moire 
pattern (dots grouped 
together in patterns and 
not aligned uniformly). 
Is the original a printed photograph? Set the original image to [Photo].
page 6-13
Texts are not clearly 
printed. 
Did you choose appropriate image 
quality for the original?
Select appropriate image quality.
page 6-13
Black or color dots appear 
on the white background. 
Is the original holder or the glass 
platen dirty?
Clean the original holder or the 
glass platen.
page 10-2
― Select the [System Menu/Counter] 
key > [Adjust/Maint.] > [Service 
Setting] > [Drum Refresh], and 
then select [Yes].
―