Kyocera ECOSYS P6021cdn User Manual

Troubleshooting
6-2
General Guidelines
The table below provides basic solutions for problems you may encounter
with the printer. We suggest you consult this table to troubleshoot the
problems before calling for service.
Tips
Printer problems may be solved easily by following the tips below. When
you have encountered a problem that following the above guidelines will
not solve, try the following:
• Turn the printer power off and wait for several seconds. Then, turn on
the printer.
• Reboot the computer which sends the print jobs to the printer.
• Obtain and use the latest version of the printer driver. The latest
versions of printer drivers and utilities are available at:
http://www.kyoceradocumentsolutions.com.
• Make sure that the procedures for printing are correctly followed in the
application software. Consult the documentation supplied with the
application software.
Symptom Check Items Corrective Action
Print quality is not good. Refer to Print Quality Problems on page 6-3.
Paper is jammed. Refer to Clearing Paper Jams on page 6-11.
Nothing lights on the operation panel
even when power is turned on and the
fan makes no noise.
Check that the power cord is properly
plugged into the power outlet.
Turn off the printer’s power, plug in the
power cord securely, and try turning on
the printer’s power again.
Push the power switch securely.
The printer prints a status page, but
does not print jobs from the computer.
Check the printer cable or the interface
cable.
Connect both ends of the printer cable
securely. Try replacing the printer cable
or the interface cable.
Check program files and application
software.
Try printing another file or using
another print command. If the problem
occurs only with a specific file or
application, check the printer driver
settings for that application.
The printer is emitting steam in the
area around the top tray.
Check the room temperature to see if it
is low, or if damp paper was used.
Depending on the printing environment
and the paper's condition, the heat
generated during printing will cause the
moisture in the paper to evaporate, and
the steam emitted may look like
smoke. This is not a problem, and you
can continue printing.
If the steam concerns you, raise the
room temperature, or replace the
paper with a newer, dryer paper.

Kyocera ECOSYS P6021cdn Specifications

General

Color	Yes
Print technology	Laser
Maximum resolution	600 x 600 DPI
Duplex printing mode	Auto
Time to first page (black, normal)	10.5 s
Print speed (black, normal quality, A4/US Letter)	21 ppm
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	50000 pages per month
Number of print cartridges	4
Page description languages	Microsoft XPS, PCL 5c, PCL 6, PCL XL, PDF 1.7, PostScript 3
Paper input type	Cassette, Paper tray
Total input capacity	550 sheets
Total output capacity	- sheets
Maximum input capacity	1300 sheets
Total number of input trays	2
Multi-Purpose tray input capacity	50 sheets
Custom media width	70 - 216 mm
Maximum print size	216 x 356 mm
Custom media length	148 - 356 mm
Paper tray media types	Plain paper
Paper tray media weight	60 - 163 g/m²
Non-ISO print media sizes	Folio (media size), Letter (media size)
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Multi-Purpose Tray media weight	60 - 220 g/m²
Wi-Fi	No
Mobile printing technologies	-
Standard interfaces	Ethernet, USB 2.0
Optional connectivity	Wireless LAN
Processor family	PowerPC
Maximum internal memory	1536 MB
Sound pressure level (printing)	48.2 dB
Display	LCD
Certification	TÜV/GS, CE
Product color	Black, White
Display number of lines	2 lines
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (off)	0.1 W
Power consumption (standby)	61 W
Power consumption (printing)	353 W
Power consumption (PowerSave)	4 W
Mac operating systems supported	Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Sustainability certificates	Blue Angel, ENERGY STAR

Weight and Dimensions

Depth	523 mm
Width	390 mm
Height	370 mm