Troubleshooting
12-8
Responding when Error Messages
If the touch panel displays any of these messages, follow the corresponding procedure.
Alphanumeric
* When Auto Error Clear is set to [On], processing resumes automatically after a set amount of time elapses.
Error Message Checkpoints Corrective Actions
Reference
Page
Acceptable fold count
exceeded.
Is the acceptable number of
sheets exceeded?
Press [Continue] to print using Fold
per acceptable number of sheets.
Press [Cancel] to cancel the job.
4-11
Acceptable staple
count exceeded.*
Is the acceptable number of
sheets exceeded?
Press [Continue] to print without
using Staple. Press [Cancel] to
cancel the job.
—
Activation error. — Failed to activate the application.
Contact administrator.
—
— Expansion Authentication is disabled.
Turn the main power switch off and
on. If the error exists, contact
administrator.
—
Add paper in cassette
#.
Is the indicated cassette out
of paper?
Load paper.
Select the available paper. Press
[Continue] to print.
2-27
Add paper in Multi
Purpose tray.
Is the paper of the selected
size loaded in the multi
purpose tray?
Load paper.
Select the available paper. Press
[Continue] to print.
2-32
Box is not found. — The specified box cannot be found.
Job is canceled. Press [End].
—
Box limit exceeded.* — Document box is full, and no further
storage is available. Job is canceled.
Press [End].
—
— Repeat Copy box is full, and no
further repeat copy is available.
Press [Continue] to print scanned
pages.
Press [Cancel] to cancel the job.
—
Cannot connect to
Authentication
Server.*
— Set machine time to match the
server’s time.
2-12
— Check the domain name. 10-2
— Check the host name. 10-2
— Check the connection status with the
server.
—
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