d2 USB 3.0 User Manual 33
Problem: The displayed available capacity doesn't seem right.
Q: I just moved a lot of files into the Trash/Recycle Bin from my hard drive. Why isn't this reflected in the displayed available
space?
A: Disk space will not be reclaimed until the file is completely erased. To remove the files forever, empty your
trash/recycle bin.
Q: Why is the volume capacity less than advertised?
A: After formatting, the available capacity of a hard drive will show less than advertised on the box. The
difference is based upon how capacity is viewed by the operating system. For example, a hard drive that can
store 500,000,000,000 bytes is divided by 1,000,000,000 to equal 500GB. This is the actual capacity listed on
the manufacturer’s box. The operating system uses slightly different math, dividing 500,000,000,000 by
1,073,741,824 to equal 466GB.
Mac
Problem: The hard drive isn't appearing on my computer.
Q: Is your Finder configured to show hard drives on the desktop?
A: Check Finder > Preferences > General tab > Show these items on the desktop:. Make certain that
Hard Disks is selected.
Q: Did you follow the correct installation steps?
A:
Review the installation steps (Getting Connected).
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Make sure that the power supply is connected to a functioning power outlet or power strip, and that the power
■
button on the d2 and the power strip (if applicable) is turned on.
Check both ends of the interface cable to make sure they are fully seated in their respective ports.
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Try disconnecting the cable then wait 10 seconds before reconnecting it.
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If the hard drive is still not recognized, restart your computer and try again.
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Problem: I'm receiving file transfer error messages and/or Time Machine does not work.
Q: Did you get an "Error -50" message while copying to the storage?
A: When copying files or folders from a computer to a FAT 32 volume, certain characters cannot be copied.
These characters include, but are not limited to:
? < > / \ :
Since it does not offer optimal performance, LaCie does not recommend using the FAT 32 file system with your
product. See Optional Formatting and Partitioning for help in choosing a file system. Additionally, Time Machine
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