d2 USB 3.0 User Manual 32
TROUBLESHOOTING TOPICS
Note: Interactive troubleshooting, a highly effective way to resolve problems with your product, is available
from www.lacie.com/support/. Select your product, then click the “Troubleshooting” tab.
All Users
Problem: My file transfers are too slow.
Q: Is the hard drive connected via a USB 3.0 to a USB 2.0 port on your computer or hub?
A: If your hard drive is connected to a USB 2.0 port or hub, this is normal. A SuperSpeed USB 3.0 device can only
operate at USB 3.0 performance levels when it is connected directly to a USB 3.0 port or hub. Otherwise, the
USB 3.0 device will operate at the slower USB transfer rates.
Q: Are you using a USB 3.0 hub, host bus adapter, or peripheral connection device?
A: Check to see that the SuperSpeed USB 3.0 drivers for your USB 3.0 device have been installed correctly. If in
doubt, uninstall the drivers and re-install them.
Q: Does your computer or operating system support SuperSpeed USB 3.0?
A: Refer to the product packaging or consult the product support web page at www.lacie.com/support/ to check
the minimum system requirements.
Q: Is your computer's internal hard drive limiting transfer speeds?
A: If your computer has a low-performance internal hard drive (typically a notebook or netbook computer), it will
limit the transfer speed since the internal hard drive's transfer speed will be significantly less than that of the
LaCie hard drive.
Problem: I got an error message telling me that the hard drive has been disconnected
Q: Did it happen when the computer was coming out of sleep mode?
A: Simply ignore this message. The hard drive will remount to the desktop. LaCie hard drives conserve power by
spinning down when you set your computer to sleep mode, and when the computer is awoken from sleep, it
may not give the hard drive enough time to spin-up from its sleep mode.
To Next Page
Loading...
