13
TROUBLESHOOTING
N° Problem encountered Possible causes Solution Result
1
Machine does not turn on.
Power lights
are off after
having pressed the switch-on/
supply buttons.
1 - Machine is not connected
to the power source.
Connected the machine to the
power source.
OK: call solved.
Non-OK: go to step
2
2 - The machine is connect to
power strip not working.
Connected the machine directly
to the power source.
OK: call solved.
Non-OK: go to step
3
3 - Power supply not present.
Connect another device to
check the power supply.
OK machine being serviced.
Non-OK: electric system fault.
2
The machine requires a lot of
time to heat up.
1 - Machine storage at low
temperatures
(e.g.: cellar/garage).
Store the coffee machine in a
proper environment and run 2
supplies without capsules.
OK: call solved.
Non-OK: go to step 2
2 - The machine has lime
scale build-up.
De-scale the machine.
OK: call solved.
Non-OK: machine being serviced
3 The machine is very noisy.
1 - Machine not is on a flat
and stable surface.
Check the surface.
OK: call solved.
Non-OK: go to step
2
2 - Power supply cable
incorrectly positioned.
Check the correct position of
the cable into the base of the
machine.
OK: call solved.
Non-OK: go to step
3
3 - Movable parts not fitted
properly.
Fit the movable parts properly.
OK: call solved.
Non-OK: go to step
4
4 - No water in the tank.
Top up the tank with fresh
drinking water.
OK: call solved.
Non-OK: go to step
5
5 -Capsule not present.
Insert Lavazza
capsule or compatible.
OK: call solved.
Non-OK: machine being serviced
4 No supply.
1 - Electrical failure: buttons
not working.
Press one of the buttons and
check the operation of the
pilot light (ON with white
blinking light) and the machine
power-on.
OK: call solved.
Non-OK: go to step
2
2 - No water in the tank.
Top up the tank with fresh
drinking water.
OK: call solved.
Non-OK: go to step
3
3 - Tank not inserted
correctly.
Insert the tank correctly.
OK: call solved.
Non-OK: go to step
4
4 - Power-on failed.
Repeat the coffee machine
power-on procedure
(6 attempts at supplying).
OK: call solved.
Non-OK: machine being serviced