7 Customer Service
If you have a technical problem or questions regarding hardware or
software which is not adequately addressed in the documentation please
contact your local representative or LaVision service directly.
In order to speed up your request please include following information:
• The order number of your system (see section 7.1).
• The number of the used dongle (see section 7.1).
• A short description of the problem.
• Your customer settings file (see section 7.2).
• A log.txt if you have a reproducible software problem (see
section 7.3).
• An information on the used operating system and service pack.
You can contact service at LaVision GmbH by:
email: service@lavision.de
phone +49 551 9004 229
Alternatively you may submit your problem using the service request
interface on the LaVision homepage under the URL www.lavision.com.
7.1 Order and Dongle Number
To be able to find information on the delivered hardware components and
customer details in the database your order number is required. This
number can be found in the DaVis/Help/About menu or on the original
DaVis installation CD (see Fig. 7.1).
In the About DaVis dialog you find the order number in the 3rd line. The
five digits behind the leading X are the order number followed by the
DaVis version and the release date.
The dongle number is required to exclude license problems. This number
is is written on the hardware key. The number of the used dongle can also
be found using the DaVis/Help/About menu and on the DaVis CD.
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