Lennox icomfort Wi-Fi - Page 28

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Table 1. Alert Codes and Troubleshooting
Critical alerts are displayed on Home (user) screen, in the Homeowner alert button, and in
the Installer alert button. Minor and Moderate alerts are found only in the Installer alert
button.
Alert
Code
Steps to clearAlert TextPriority
350 Critical
(Air Handler) The airhandler's electric heat
is not configured.
Heat call with no configured or incorrectly configured electric heat. Check for proper con
figuring under Configuring Electric Heat Stages in the air handler installation instructions.
Cleared after electrical heat detection is successful.
351 Critical
(Air Handler) There is a problem with the
airhandler's 1st stage electric heat. Either
the pilot relay contacts did not close, or the
relay coil in the electric heat section did not
energize.
Heat section / Stage 1 failed. (Pilot relay contacts did not close, or the relay coil in the
electric heat section did not energize.) Air handler will operate on 1st stage for reminder of
the heat call. Will clear after fault recovered.
352 Critical
(Air Handler) There is a problem with the
airhandler's 2nd stage electric heat. Either
the pilot relay contacts did not close, or the
relay coil in the electric heat section did not
energize. The airhandler will operate on 1st
stage electric heat until the issue is resolved.
Heat section / Stage 2 failed (Same as Code 351).
353 Critical
(Air Handler) There is a problem with the
airhandler's 3rd stage electric heat. Either
the pilot relay contacts did not close, or the
relay coil in the electric heat section did not
energize. The airhandler will operate on 1st
stage electric heat until the issue is re
solved.`
Heat section / Stage 3 failed (Same as Code 351).
354 Critical
(Air Handler) There is a problem with the
airhandler's 4th stage electric heat. Either
the pilot relay contacts did not close, or the
relay coil in the electric heat section did not
energize. The airhandler will operate on 1st
stage electric heat until the issue is resolved.
Heat section / Stage 4 failed (Same as Code 351).
355 Critical
(Air Handler) There is a problem with the
airhandler's 5th stage electric heat. Either
the pilot relay contacts did not close, or the
relay coil in the electric heat section did not
energize. The airhandler will operate on 1st
stage electric heat until the issue is resolved.
Heat section / Stage 5 failed (Same as Code 351).