11
EN
Problem Possible Solution
Poor air purification quality. Make sure no objects are blocking the purifier’s inlet or outlet (front
and back screens). Make sure there is at least 38 cm (15 inches) of
clearance on all sides of the purifier.
The room may be too large for the purifier. Make sure the room is
smaller than 15 m² (161 ft²).
The filters may be dirty. Check to see if the filters need to be
replaced (see When Should I Replace the Filters?, page 8).
If air purification quality is still too low, contact Customer Support
(page 12).
An unpleasant smell is coming from the
air purifier.
The filters may be dirty. Check to see if the filters need to be
replaced (see When Should I Replace the Filters?, page 8).
If the problem continues, contact Customer Support (page 12).
If your problem is not listed, please contact Customer Support (page 12).
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