18
Problem Possible Solution
No mist comes out of
the nozzles.
Plug in the humidifier and turn it on.
Add at least 2 US cups / 475 mL of purified or distilled water to
the water tank.
Clean the humidifier (see Keeping Things Clean, page 15).
Water may be in the air vent. Take the water tank o and allow
the vent to fully air dry before using again.
Only a small amount of
mist comes out of the
nozzles.
Clean the humidifier, especially the nozzles, air vent, and
transducer (see Keeping Things Clean, page 15).
Humidifier uses water
too quickly.
The humidifier uses up water based on the environmental
temperature and humidity. If your environment is cold and/or
dry, the humidifier will run out of water faster.
Humidifier produces an
unusual smell.
If the humidifier is new, remove the water cap, and place the
water tank in a cool, dry place for 12 hours.
If essential oils were diused on the aroma pad, rinse the pad
and allow it to dry.
Clean the humidifier (see Keeping Things Clean, page 15).
Humidifier makes a loud
or unusual noise.
Make sure the water tank is properly in place (see Getting
Started, page 9).
Place humidifier on a flat, level surface.
Make sure there is at least 2 US cups / 475 mL of purified or
distilled water in the water tank.
When using the warm mist function, the heating element will
make a gurgling noise when the water level is low. Add more
water to the water tank.
The humidifier may be malfunctioning. Stop using the humidifier
and contact Customer Support (see page 22).
Mist comes out from the
base.
Make sure the water tank is properly in place (see Getting
Started, page 9).
Water visibly leaks from
the humidifier.
Stop using the humidifier and see Preventing Water Leaks
(page 14) before using again. If the humidifier continues
leaking, contact Customer Support (see page 22).
TROUBLESHOOTING