Levolor Cellular Shade Series - Troubleshooting

12
INSTALLATION
TROUBLESHOOTING
Troubleshooting
If your shade is not operating correctly:
■
Refer to the following troubleshooting procedures for specific solutions for your shade.
If questions remain, please contact LEVOLOR
®
PREMIER
™
Consumer Support at 1-800-478-1538.
Problem
The shade is hard to raise or lower, or will not raise or lower.
Solution
Make sure that the shade fabric is not caught between the installation bracket and the headrail.
Check that the headrail and installation brackets are level and aligned. Shim the installation brackets to level the
headrail, if necessary.
Problem
The shade raises or lowers unevenly or the bottom rail is uneven when fully raised.
Solution
Check that the headrail and installation brackets are level and aligned. Shim the installation brackets to level the
headrail, if necessary.
Check to see if there is an obstruction in the shade’s path. If the shade hits an obstruction as it is lowered it will stop,
but the cords in each cord route may become misaligned. See "Operate the Shade" on page 11. This may cause the
shade to be angled or tilted when fully raised. If this occurs, do thefollowing:
■
Raise the shade slightly.
■
Lower the shade completely to the sill. In some cases, pull gently on the bottom rail to get it to drop completely.
IMPORTANT: If the shade is tilted when fully raised, do not pull harder on the wand. It does not correct the tilt and
may make it worse.
■
Adjust the shade. See "Level the Rail(s), If Necessary" on page 10.
Problem
The shade will not fit into the installation brackets.
Solution
Check that the installation brackets are level and aligned. Shim the installation brackets to level the headrail, if
necessary.
Be sure the heads of the screws are flush against the installationbracket.
Check that the headrail is completely inserted into the installation brackets. See "Install the Shade" on page 6.