Diagnostic information 2-63
5026
166.xx, 167.xx—Motor Error (option tray 5) service check
4
Is the option tray 4 the high-capacity input tray
(2,000-sheet feeder)?
Replace the HCIT top plate
assembly. See “Top plate
assembly removal” on
page 4-206.
Replace the option tray 4
assembly.
Step Questions / actions Yes No
1 1. Turn the printer off.
2. Reseat option tray 5.
3. Bring the printer up in Diagnostics Menu
(turn off the printer, press and hold
buttons 3 and 6, then turn on the printer).
4. Navigate to PRINT TESTS > Tray 5 >
Single.
Did the page print?
Problem resolved. Go to step 2.
2
1. Turn the printer off.
2. Remove the rear frame cover. See “Rear
frame cover removal” on page 4-47.
3. Check the option cable in connector
JOPT1) on the system board for proper
connection, for cable pinch points, and for
any other damage to the cable or
connector.
Is the cable damaged?
Replace the option cable.
See “Option cable
removal” on page 4-135.
Go to step 3.
3
Remove the right cover. See “Right cover
removal” on page 4-51.
Check the option cable for pinch points and
any damage.
Is the cable damaged?
Replace the option cable.
See “Option cable
removal” on page 4-135.
Go to step 4
4
Is the option tray 5 the high-capacity input tray
(2,000-sheet feeder)?
Replace the HCIT top plate
assembly. See “Top plate
assembly removal” on
page 4-206.
Replace the option tray 5
assembly.
Step Questions / actions Yes No
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