= Supported
X = Not supported
Printer model
Message Status code Return string CS310, CS410, CS510 CX310, CX410, CX510
Intervention Required -
Open Bin Exit Tray
40021
Open Bin 1 Exit
Tray [41]
XX
Intervention Required -
Cartridge Region
Mismatch
40021
Cartridge region
mismatch [42.xy]
XX
Intervention Required -
Cartridge Region
Mismatch
40021
Replace
cartridge,
printer region
mismatch [42.xy]
XX
Intervention Required -
Paper Jam
40022
Paper Jam [2xx]
XX
Intervention Required -
Remove Packaging
Material
40025
Remove packaging
material
XX
Intervention Required -
Remove Packaging
Material
40025
Remove packaging
material, [area
name]
XX
Intervention Required -
Waste Toner Missing
40025
Waste toner
bottle missing
[82]
XX
Intervention Required -
Waste Toner Bottle
Missing
40025
Waste toner
bottle missing
[82.xx]
XX
Intervention Required -
Check Tray Connection
40027
Check tray
[paper source #]
connection
XX
Intervention Required -
Install Tray [x] or Cancel
Job
40027
Install tray [x]
XX
Intervention Required -
Install Tray [x] or Cancel
Job
40027
Install Tray [x]
or Cancel Job
XX
Intervention Required -
Install Envelope Feeder
40028
Install envelope
feeder
XX
Intervention Required -
Install Env Feeder or
Cancel Job
40028
Install Env Feed
or Cancel Job
XX
Intervention Required -
Reattach Envelope Feeder
40028
Reattach
Envelope Feeder
XX
Intervention Required -
Reattach MP Feeder
40028
Reattach MP
Feeder
XX
1
This message applies only to two‑line printer models.
2
This message contains a subset of letters CMYK, where CMYK denotes cyan, magenta, yellow, and black cartridges, respectively.
Appendix B: PJL support 54