= Supported
X = Not supported
Printer model
Message Status code Return string CS310, CS410, CS510 CX310, CX410, CX510
Intervention Required -
Developer Missing
40021
Replace missing
[color]
developer
[31.xy]
Intervention Required -
PC/Imaging Unit Missing
40021
Replace missing
[color]
photoconductor
[31.xy]
Intervention Required -
Invalid Refill
40021
Invalid refill,
change cartridge
[31.xx]
XX
Intervention Required -
Defective Print Cartridge
40021
Replace
defective
cartridge
[31.xx]
XX
Intervention Required -
Defective Print Cartridge
40021
Replace
defective print
cartridge
[31.xx]
XX
Intervention Required -
Imaging Unit Defective
40021
Replace
defective
imaging unit
[31.xy]
XX
Intervention Required -
Defective Cartridge
40021
Replace
defective
[color]
cartridge
[31.xy]
Intervention Required -
Unsupported Cartridge
40021
Unsupported
Cartridge [32]
XX
Intervention Required -
Unsupported CMYK
2
Cartridge
40021
Unsupported
CMYK
2
Cartridge
[32]
XX
Intervention Required -
Unsupported Print
Cartridge
40021
Unsupported
Print Cartridge
[32]
XX
Intervention Required -
Unsupported Printhead
40021
Unsupported
Printhead [32]
XX
Intervention Required -
Unsupported Cartridge
40021
Cartridge part
number
unsupported by
device [32.xx]
XX
Intervention Required -
Tray Size Sense Error
40021
Tray [x] Size
Sense Error [40]
XX
1
This message applies only to two‑line printer models.
2
This message contains a subset of letters CMYK, where CMYK denotes cyan, magenta, yellow, and black cartridges, respectively.
Appendix B: PJL support 53
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