Lexmark CX930 - Page 362

Action Yes No
Step 2
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b Print the document.
Do vertical dark lines appear on prints?
Go to step 3. The problem is
solved.
Step 3
a Remove the printhead wiper, and then clean the printhead
lenses.
b Print the document.
Do horizontal dark lines appear on prints?
Go to step 4. The problem is
solved.
Step 4
a Remove the photoconductor units.
Warning—Potential Damage: Do not expose the
photoconductor units to direct light. Extended exposure to
light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drums. Doing so may aect the quality of
future print jobs.
b Insert the photoconductor units.
c Print the document.
Do vertical dark lines appear on prints?
Contact
customer
support.
The problem is
solved.
Horizontal white lines
Notes:
• Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
• If horizontal white lines keep appearing on the prints, then see the “Repeating defects” topic.
Troubleshoot a problem 362