Lexmark CX943 - Page 450

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3 Close the door.

4 Pull out the optional 520‑sheet tray or 2000‑sheet tandem tray.

5 Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

Troubleshoot a problem 450

Main Page

Table of Contents2
Safety Information7
Conventions7
Product Statements7
Learn about the Printer10
Finding Information about the Printer10
Finding the Printer Serial Number11
Printer Configurations12
Basic Model12
Configured Model13
Using the Control Panel14
Understanding the Status of the Indicator Light15
Selecting Paper15
Paper Guidelines15
Paper Characteristics15
Selecting Preprinted Forms and Letterhead17
Supported Paper Sizes17
Supported Paper Types30
Supported Paper Weights34
Set Up, Install, and Configure35
Selecting a Location for the Printer35
Attaching Cables36
Setting up and Using the Home Screen Applications37
Customizing the Home Screen39
Supported Applications39
Setting up Scan Center39
Creating a Shortcut40
Setting up Card Copy40
Using Display Customization41
Using Customer Support41
Setting up Device Quotas41
Setting up and Using the Accessibility Features42
Navigating the Screen Using Gestures43
Using the Onscreen Keyboard43
Setting up the Printer to Fax45
Using the Embedded Web Server46
Setting up Fax Using a Standard Telephone Line48
Setting up Fax in Countries or Regions with Different Telephone Wall Jacks and Plugs50
Connecting to a Distinctive Ring Service52
Setting the Fax Date and Time53
Configuring Daylight Saving Time53
Configuring the Fax Speaker Settings53
Configuring the E-Mail SMTP Settings53
Yahoo! Mail60
Loading Paper and Specialty Media61
Setting the Size and Type of the Specialty Media61
Configuring Universal Paper Settings61
Loading the 2000-Sheet Tray68
Loading the Envelope Tray72
Loading the Multipurpose Feeder74
Linking Trays77
Installing and Updating Software, Drivers, and Firmware77
Installing the Printer Software77
Installing the Fax Driver78
For Windows Users78
For Macintosh Users79
Updating Firmware79
Exporting or Importing a Configuration File79
Adding Available Options in the Print Driver80
Installing Hardware Options80
Installing the Envelope Tray80
Installing the Staple Finisher116
Installing a Printer Hard Disk162
Installing an Internal Solutions Port170
Changing the Printer Port Settings after Installing an Internal Solutions Port177
Networking178
Using the Control Panel178
Connecting the Printer to a Wireless Network Using Wi-Fi Protected Setup (WPS)178
Configuring Wi-Fi Direct179
Deactivating the Wi-Fi Network181
Checking the Printer Connectivity181
Setting up Serial Printing (Windows Only)181
Secure the Printer182
Locating the Security Slot182
Erasing Printer Memory182
Erasing Printer Storage Drive183
Restoring Factory Default Settings183
Statement of Volatility183
Print185
Printing from a Computer185
Printing from a Mobile Device185
Printing a Booklet186
For Windows Users186
For Macintosh Users186
Printing from a Flash Drive187
Supported Flash Drives and File Types188
Configuring Confidential Jobs188
Printing Confidential and Other Held Jobs189
Printing a Font Sample List189
Printing a Directory List190
Placing Separator Sheets between Copies190
Stapling Printed Sheets190
Punching Holes in Printed Sheets190
Folding Printed Sheets191
Using Offset Stacking in Printed Sheets191
Canceling a Print Job192
Adjusting Toner Darkness192
Copy193
Using the Automatic Document Feeder and Scanner Glass193
Making Copies193
Copying Photos193
Copying on Letterhead194
Copying on both Sides of the Paper194
Reducing or Enlarging Copies194
Collating Copies194
Placing Separator Sheets between Copies194
Copying Multiple Pages Onto a Single Sheet195
Copying Cards195
Stapling Copies195
Punching Holes in Copies195
Creating a Booklet from Copied Documents196
Folding Copies196
Using Offset Stacking in Copies196
Creating a Copy Shortcut196
E-Mail197
Using the Automatic Document Feeder and Scanner Glass197
Sending an E-Mail197
Using the Control Panel197
Creating an E-Mail Shortcut197
Fax198
Using the Automatic Document Feeder and Scanner Glass198
Sending a Fax198
Using the Computer198
Scheduling a Fax199
Creating a Fax Destination Shortcut199
Changing the Fax Resolution199
Adjusting the Fax Darkness200
Printing a Fax Log200
Blocking Junk Faxes200
Holding Faxes200
Forwarding a Fax200
Scan202
Using the Automatic Document Feeder and Scanner Glass202
Scanning to a Computer202
Scanning to an FTP Server203
Creating an FTP Shortcut204
Scanning to a Network Folder204
Creating a Network Folder Shortcut204
Scanning to a Flash Drive205
Use Printer Menus206
Menu Map206
Device207
Remote Operator Panel209
Power Management213
Restore Factory Defaults215
Maintenance216
Configuration Menu216
Out of Service Erase221
Home Screen Customization221
About this Printer222
Print222
Advanced Imaging226
Job Accounting227
Paper231
Tray Configuration231
Media Configuration232
Universal Setup232
Custom Scan Sizes233
Media Types233
Copy234
Copy Defaults234
Fax238
Fax Send Settings240
Fax Receive Settings244
Fax Cover Page246
Fax Log Settings247
Speaker Settings247
Voip Settings248
SIP Settings248
Fax Server Setup250
Fax Server E-Mail Settings250
Fax Server Scan Settings252
E-Mail253
E-Mail Setup253
E-Mail Defaults254
Advanced Imaging256
Web Link Setup259
Ftp260
USB Drive263
Flash Drive Scan263
Flash Drive Print267
Network/Ports269
Network Overview269
Mobile Services Management273
LPD Configuration279
Restrict External Network Access281
Cloud Services282
Security283
Login Methods283
Manage Permissions283
Local Accounts284
Schedule USB Devices285
Security Audit Log285
Login Restrictions288
Confidential Print Setup288
Disk Encryption289
Erase Temporary Data Files289
Solutions LDAP Settings289
Reports290
Menu Settings Page290
Help292
Troubleshooting292
Printing the Menu Settings Page292
Maintain the Printer293
Checking the Status of Parts and Supplies293
Configuring Supply Notifications293
Setting up E-Mail Alerts293
Viewing Reports294
Ordering Parts and Supplies294
Ordering a Photoconductor Unit295
Replacing Parts and Supplies295
Replacing a Toner Cartridge295
Replacing a Photoconductor Unit300
Replacing the Fuser309
Replacing the Waste Toner Bottle351
Resetting the Supply Usage Counters386
Cleaning Printer Parts387
Cleaning the Printer387
Cleaning the Touch Screen387
Cleaning the Scanner388
Emptying the Hole Punch Box405
Saving Energy and Paper407
Conserving Supplies408
Moving the Printer to Another Location408
Shipping the Printer408
Troubleshoot a Problem409
Print Quality Problems409
Printer Error Codes410
Printing Problems418
Print Quality Is Poor418
Blank or White Pages418
Dark Print419
Ghost Images420
Gray or Colored Background421
Incorrect Margins422
Light Print423
Missing Colors425
Mottled Print and Dots426
Paper Curl427
Print Crooked or Skewed428
Solid Color or Black Images429
Text or Images Cut off429
Toner Easily Rubs off430
Uneven Print Density431
Horizontal Dark Lines431
Horizontal White Lines434
Vertical White Lines435
Repeating Defects437
Print Jobs Do Not Print438
Confidential and Other Held Documents Do Not Print439
Job Prints from the Wrong Tray or on the Wrong Paper440
Slow Printing441
The Printer Is Not Responding443
Unable to Read Flash Drive444
Enabling the USB Port444
Clearing Jams445
Avoiding Jams445
Identifying Jam Locations446
Paper Jam in the Multipurpose Feeder453
Paper Jam in Door a454
Paper Jam in the Standard bin457
Paper Jam in the Automatic Document Feeder458
Paper Jam in the Staple Finisher459
Paper Jam in the Booklet Finisher473
Network Connection Problems479
Cannot Open Embedded Web Server479
Hardware Options Problems481
Cannot Detect Internal Option481
Defective Flash Detected481
Not Enough Free Space in Flash Memory for Resources482
Issues with Supplies482
Non-Lexmark Supply482
Paper Feed Problems483
Envelope Seals When Printing483
Collated Printing Does Not Work483
Tray Linking Does Not Work484
Paper Frequently Jams485
Jammed Pages Are Not Reprinted485
E-Mailing Problems486
Faxing Problems487
Caller ID Is Not Shown487
Poor Fax Print Quality491
Scanning Problems492
Partial Copies of Document or Photo494
Poor Copy Quality495
Vertical Dark Streaks on Output When Scanning from the ADF495
Scan Job was Not Successful496
Scanner Does Not Close497
Scanning Takes too Long or Freezes the Computer497
Scanner Does Not Respond498
Adjusting Scanner Registration498
Adjusting ADF Registration498
Color Quality Problems499
Modifying the Colors in Printed Output499
FAQ about Color Printing500
The Print Appears Tinted501
Contacting Customer Support501
Recycle and Dispose502
Recycling Lexmark Products502
Recycling Lexmark Packaging502
Product Information503
Edition Notice503
Government End Users503
Licensing Notices504
Noise Emission Levels504
Waste from Electrical and Electronic Equipment (WEEE) Directive505
India E-Waste Notice505
Lithium-Ion Rechargeable Battery505
Energy Star506
Temperature Information507
Product Power Consumption507
Off Mode508
Total Energy Usage508
Regulatory Notices for Telecommunication Terminal Equipment509
Notice to Users of the US Telephone Network: FCC Requirements509
Notice to Users of the Canadian Telephone Network510
Notice to Users of the New Zealand Telephone Network510
Japanese Telecom Notice511
Using this Product in Switzerland511
Utilisation de Ce Produit en Suisse511
Verwendung dieses Produkts in der Schweiz512
Uso del Prodotto in Svizzera512
Federal Communications Commission (FCC) Compliance Information Statement512
Notice to Users of Class a Products in Brazil513
European Community (EC) Directives Conformity513
Radio Interference Notice513
Limited Warranty Service514
Extent of Limited Warranty515
Limitation of Liability515

Lexmark CX943 - Page 450

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