General information 1-7
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Tips on preventing jams
Paper path
Most paper jams can be avoided by correctly loading paper and specialty media in the printer.
The following hints can help prevent paper jams:
• Use only the recommended print media.
• Do not overload the print media sources. Make sure the stack height does not exceed the maximum height
indicated by the stack line on the labels in the sources.
• Do not load wrinkled, creased, damp, or curled print media.
• Flex, fan, and straighten print media before loading it. If jams do occur with the print media, try feeding one
sheet at a time through the manual feeder.
• Do not mix print media sizes, weights, or types in the same print media source.
• Push all trays in firmly after loading them.
Note: Make sure the media stack is below the maximum media fill indicators on the 250-sheet tray before
pushing the tray into the printer.
• Make sure paper guides are positioned before loading the paper or specialty media.
• Do not remove trays while a job is printing.
• Before loading transparencies, fan the stack to prevent sheets from sticking together.
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