Lexmark MS312dn User Manual

Solving printer problems
• “Basic printer problems” on page 158
• “Option problems” on page 160
• “MS312 and MS317 paper feed problems” on page 162
• “MS315, MS415, and MS417 paper feed problems” on page 163
Basic printer problems
The printer is not responding
Action Yes No
Step 1
Make sure the printer is turned on.
Is the printer turned on?
Go to step 2. Turn on the printer.
Step 2
Check if the printer is in Sleep mode or Hibernate mode.
Is the printer in Sleep mode or Hibernate mode?
Press the Sleep
button to wake the
printer from Sleep
mode or Hibernate
mode.
Go to step 3.
Step 3
Check if one end of the power cord is plugged into the printer and
the other to a properly grounded electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?
Go to step 4. Plug one end of the
power cord into the
printer and the other
to a properly
grounded electrical
outlet.
Step 4
Check other electrical equipment plugged into the electrical outlet.
Does other electrical equipment work?
Unplug the other
electrical equipment,
and then turn on the
printer. If the printer
does not work, then
reconnect the other
electrical equipment.
Go to step 5.
Step 5
Check if the cables connecting the printer and the computer are
inserted in the correct ports.
Are the cables inserted in the correct ports?
Go to step 6. Make sure to match
the following:
• The USB symbol
on the cable with
the USB symbol
on the printer
• The appropriate
Ethernet cable
with the Ethernet
port
Troubleshooting 158

Lexmark MS312dn Specifications

General

Color	No
Duplex printing	Yes
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Duplex printing mode	Auto/Manual
Time to first page (black, normal)	6.5 s
Print speed (black, normal quality, A4/US Letter)	35 ppm
Duplex print speed (black, normal quality, A4/US Letter)	16 ppm
Printing colors	Black
Maximum duty cycle	50000 pages per month
Recommended duty cycle	500 - 2500 pages per month
Number of print cartridges	-
Page description languages	Microsoft XPS, PCL 5e, PCL 6, PostScript 3, PPDS
Paper input type	Paper tray
Total input capacity	300 sheets
Total output capacity	150 sheets
Maximum input capacity	850 sheets
Total number of input trays	2
Maximum number of input trays	3
Multi-Purpose tray input capacity	50 sheets
Envelopes sizes	7 3/4, 9, 10, DL
Paper tray media types	Card stock, Envelopes, Labels, Plain paper, Transparencies
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Letter (media size), Oficio (media size), Statement (140 x 216mm), Universal, Legal (media size)
ISO A-series sizes (A0...A9)	A4, A5, A6
JIS B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Paper tray media weight (imperial)	16 - 24 lbs
Multi-Purpose Tray media weight (imperial)	16 - 43 lbs
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Security algorithms	802.1x RADIUS, HTTPS, LEAP, MD5, PEAP, SSL/TLS
Mobile printing technologies	Apple AirPrint
Supported network protocols (IPv4)	TCP/IP IPv4 AppleTalk
Supported network protocols (IPv6)	TCP/IP IPv6 TCP UDP
Standard interfaces	Ethernet, Parallel, USB 2.0
Optional connectivity	Wireless LAN
USB 2.0 ports quantity	1
Internal memory	128 MB
Processor model	2-Core
Noise level (idle)	15 dB
Processor frequency	800 MHz
Sound pressure level (printing)	53 dB
Sound pressure level (duplex printing)	52 dB
Display	LCD
Certification	ICES-003 Class B, BSMI Class B, VCCI Class B, US FDA, UL 60950-1, FCC Class B, cUL CAN/CSA-C22.2 60950-1, CB EN/IEC 60950-1, CB EN/IEC 60825-1, CE DoC (EN 62301 Class B, EN 62311, CE EN/IEC 60950-1, CE EN/IEC 60825-1, EN 61000-3, EN 55022 Class B, EuP, EN 55024, UL), EFTA (CE), KCC, CCC, CECP, CEL, C-tick DoC, UL-AR, KC mark, GS mark, EC 1275, MET-I, ISO 532B, ECMA-370, Customs Union EAC, SII, TER
Product color	Black, White
Display number of lines	2 lines
Power consumption (printing)	520 W
Sustainability certificates	ENERGY STAR
Server operating systems supported	Windows Server 2003, Windows Server 2003 x64, Windows Server 2008, Windows Server 2008 R2, Windows Server 2008 x64, Windows Server 2012, Windows Server 2012 R2
Operating altitude	0 - 2896 m
Operating temperature (T-T)	16 - 32 °C
Operating relative humidity (H-H)	8 - 80 %
Package depth	472 mm
Package width	432 mm
Package weight	15807 g

Weight and Dimensions

Depth	381 mm
Width	398.7 mm
Height	261.6 mm
Weight	14016 g