Lexmark MS312dn User Manual

MS315, MS415, and MS417 paper feed problems
Paper frequently jams
Action Yes No
Step 1
a Pull out the tray, and then do one or more of the following:
• Make sure paper lies
flat
in the tray.
• Check if the paper size indicators on the paper guides are
aligned with the paper size indicators on the tray.
• Check if the paper guides are aligned against the edges of
the paper.
• Make sure the paper is below the maximum paper fill
indicator.
• Check if you are printing on a recommended paper size and
type.
b Insert the tray properly.
If jam recovery is enabled, then the print jobs will reprint
automatically.
Do paper jams still occur frequently?
Go to step 2. The problem is
solved.
Step 2
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b Resend the print job.
Do paper jams still occur frequently?
Go to step 3. The problem is
solved.
Step 3
a Review the tips on avoiding jams. For more information, see
“Avoiding jams” on page 125.
b Follow the recommendations, and then resend the print job.
Do paper jams still occur frequently?
Contact
customer
support.
The problem is
solved.
Paper jam message remains after jam is cleared
Action Yes No
a From the printer control panel, navigate to:
Next >
> Clear the jam, press OK >
b Follow the instructions on the printer display.
Does the paper jam message remain?
Contact
customer
support.
The problem is
solved.
Troubleshooting 163

Lexmark MS312dn Specifications

General

Color	No
Duplex printing	Yes
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Duplex printing mode	Auto/Manual
Time to first page (black, normal)	6.5 s
Print speed (black, normal quality, A4/US Letter)	35 ppm
Duplex print speed (black, normal quality, A4/US Letter)	16 ppm
Printing colors	Black
Maximum duty cycle	50000 pages per month
Recommended duty cycle	500 - 2500 pages per month
Number of print cartridges	-
Page description languages	Microsoft XPS, PCL 5e, PCL 6, PostScript 3, PPDS
Paper input type	Paper tray
Total input capacity	300 sheets
Total output capacity	150 sheets
Maximum input capacity	850 sheets
Total number of input trays	2
Maximum number of input trays	3
Multi-Purpose tray input capacity	50 sheets
Envelopes sizes	7 3/4, 9, 10, DL
Paper tray media types	Card stock, Envelopes, Labels, Plain paper, Transparencies
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Letter (media size), Oficio (media size), Statement (140 x 216mm), Universal, Legal (media size)
ISO A-series sizes (A0...A9)	A4, A5, A6
JIS B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Paper tray media weight (imperial)	16 - 24 lbs
Multi-Purpose Tray media weight (imperial)	16 - 43 lbs
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Security algorithms	802.1x RADIUS, HTTPS, LEAP, MD5, PEAP, SSL/TLS
Mobile printing technologies	Apple AirPrint
Supported network protocols (IPv4)	TCP/IP IPv4 AppleTalk
Supported network protocols (IPv6)	TCP/IP IPv6 TCP UDP
Standard interfaces	Ethernet, Parallel, USB 2.0
Optional connectivity	Wireless LAN
USB 2.0 ports quantity	1
Internal memory	128 MB
Processor model	2-Core
Noise level (idle)	15 dB
Processor frequency	800 MHz
Sound pressure level (printing)	53 dB
Sound pressure level (duplex printing)	52 dB
Display	LCD
Certification	ICES-003 Class B, BSMI Class B, VCCI Class B, US FDA, UL 60950-1, FCC Class B, cUL CAN/CSA-C22.2 60950-1, CB EN/IEC 60950-1, CB EN/IEC 60825-1, CE DoC (EN 62301 Class B, EN 62311, CE EN/IEC 60950-1, CE EN/IEC 60825-1, EN 61000-3, EN 55022 Class B, EuP, EN 55024, UL), EFTA (CE), KCC, CCC, CECP, CEL, C-tick DoC, UL-AR, KC mark, GS mark, EC 1275, MET-I, ISO 532B, ECMA-370, Customs Union EAC, SII, TER
Product color	Black, White
Display number of lines	2 lines
Power consumption (printing)	520 W
Sustainability certificates	ENERGY STAR
Server operating systems supported	Windows Server 2003, Windows Server 2003 x64, Windows Server 2008, Windows Server 2008 R2, Windows Server 2008 x64, Windows Server 2012, Windows Server 2012 R2
Operating altitude	0 - 2896 m
Operating temperature (T-T)	16 - 32 °C
Operating relative humidity (H-H)	8 - 80 %
Package depth	472 mm
Package width	432 mm
Package weight	15807 g

Weight and Dimensions

Depth	381 mm
Width	398.7 mm
Height	261.6 mm
Weight	14016 g