Lexmark MS821dn User Manual

Action Yes No
Step 1
a Adjust the guides in the tray to the correct position for the paper
loaded.
b Print the document.
Is the print crooked or skewed?
Go to step 2. The problem is
solved.
Step 2
a Check if the paper loaded is supported.
Note: If paper is not supported, then load a supported paper.
b Print the document.
Is the print crooked or skewed?
Go to step 3. The problem is
solved.
Step 3
a Check the pick tire in the tray for signs of damage and
contamination, and replace if necessary.
b Print the document.
Is the print crooked or skewed?
Contact
customer
support.
The problem is
solved.
Solid black pages
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
b Print the document.
Is the printer printing solid black pages?
Go to step 2. The problem is
solved.
Troubleshooting 168

Lexmark MS821dn Specifications

General

Print Technology	Monochrome Laser
Print Resolution	1200 x 1200 dpi
Duplex Printing	Yes
Processor Speed	1 GHz
Standard Memory	512 MB
Standard Paper Input	650 sheets
Output Capacity	550 sheets
Monthly Duty Cycle	Up to 275, 000 pages
Connectivity	USB, Ethernet
Network Ready	Yes
USB Port	Yes
Operating System Compatibility	Windows, Mac, Linux
Maximum Paper Input	4400 sheets
Print Speed	Up to 55 pages per minute
Ethernet	Gigabit Ethernet