Lexmark S415 Quick Reference Guide

Troubleshooting
Before you troubleshoot
Use this checklist to solve most printer problems:
• Make sure the power cord is plugged into the printer and into a properly grounded, working electrical
outlet.
• Make sure the printer is turned on.
• Make sure the printer is securely connected to the computer, print server, or network access point.
• Check the printer for error messages, and resolve any errors.
• Check for paper jam messages, and clear any jams.
• Check the ink cartridges, and install new cartridges if necessary.
• Turn the printer off, wait about 10 seconds, and then turn the printer back on.
Note: Make sure the printer is not in Sleep mode. Press and hold
for three seconds to turn off
the printer.
If Troubleshooting does not solve your problem
Visit our Web site at http://support.lexmark.com to find the following:
• Knowledgebase articles with the latest information and troubleshooting for your printer
• Live online technical support
• Contact numbers for telephone technical support
Setup troubleshooting
• “Installation screen did not appear during installation” on page 43
• “Incorrect language appears on the display” on page 43
• “Software did not install” on page 43
• “Print job does not print or is missing pages” on page 44
• “Printer is printing blank pages” on page 44
• “Printer is busy or does not respond” on page 45
• “Cannot delete documents from the print queue” on page 45
• “Cannot print through USB” on page 45
Installation screen did not appear during installation
If the "Before you troubleshoot" checklist does not solve the problem, then try the following:
L AUNCH THE PRINTER CD MANUALLY
For Windows users
1 Click , or click Start and then click Run.
2 In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD
drive.
3 Press Enter, or click OK.
4 Click Install, and then follow the instructions on the computer screen.
For Macintosh users
1 From the Finder desktop, click the CD icon.
2 Double-click the software installer package, and then follow the instructions on the computer
screen.
Incorrect language appears on the display
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the
following:
C HANGE THE LANGUAGE USING THE PRINTER MENUS
1 From the printer control panel, navigate to:
> Setup >
OK
> Device Setup >
OK
> Language >
OK
2 Press the up or down arrow button to scroll to the language you want, and then press
OK
.
3 To confirm the setting, press the left or right arrow button to scroll to Yes, and then press
OK
.
Software did not install
If you encountered problems while installing, or if your printer does not appear in the list in the printers
folder or as a printer option when sending a print job, then try uninstalling and reinstalling the software.
Before you reinstall the software, do the following:
M AKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS
T EMPORARILY DISABLE SECURITY PROGRAMS IN W INDOWS BEFORE INSTALLING THE SOFTWARE
Troubleshooting 43

Lexmark S415 Specifications

General

Display	LCD
Modem speed	33.6 Kbit/s
Color faxing	Yes
Network ready	No
Dimensions (WxDxH)	432 x 366 x 268 mm
All-in-one functions	Copy, Fax, Print, Scan
Connectivity technology	Wired
Color all-in-one functions	copy, fax, print, scan
Compatible operating systems	Microsoft Windows XP Microsoft Windows Server 2003 Microsoft Windows XP x64 Microsoft Windows Server 2003 x64 Microsoft Windows Vista Microsoft Windows Vista x64 Microsoft Windows Server 2008 Microsoft Windows Server 2008 x64 Microsoft Windows 7 Microsoft Windows 7 x64 Microsoft Windows Server 2008 R2
Print technology	Inkjet
Print speed (black, normal quality, A4/US Letter)	35 ppm
Print speed (color, normal quality, A4/US Letter)	30 ppm
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	7000 pages per month
Maximum copy resolution	- DPI
Copy speed (black, normal quality, A4)	25 cpm
Copy speed (color, normal quality, A4)	21 cpm
Scanner type	ADF scanner
Maximum scan area	216 x 356 mm
Optical scanning resolution	1200 x 1200 DPI
Total input capacity	100 sheets
Total output capacity	25 sheets
Envelopes sizes	6 3/4, B5, C6, DL
Maximum print size	-
Paper tray media types	Banner, Card stock, Envelopes, Iron-On Transfers, Plain paper, Transparencies
Non-ISO print media sizes	2L, L
ISO A-series sizes (A0...A9)	A4, A5, A6
Maximum ISO A-series paper size	A4
Display diagonal	2.4 \
Market positioning	Home & office
Standard interfaces	USB 2.0, Wireless LAN
Wi-Fi standards	802.11b, 802.11g
Processor frequency	330 MHz
Sound power level (standby)	16 dB
Sound pressure level (copying)	48 dB
Sound pressure level (printing)	46 dB
Sound pressure level (scanning)	45 dB
AC input voltage	100 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (average operating)	32 W
Package weight	10270 g
Sustainability certificates	ENERGY STAR
Certification	Energy Star, CSA, c-UL-us, ICES Class B, Executive Order 132221, CE Class B, CB IEC 60950 IEC 60825-1, GS (TÜV), SEMKO, C-tick mark Class B, V85, CCC Class B, BSMI Class B, METI(PSE), VCCI Class B, FCC Class B, UL 60950 3rd Edition, CCIB
Keyboard layout	AZERTY
Pointing device	Clickpad
Recovery operating system	Windows 10
Operating system architecture	32-bit
Optional operating system supplied	Windows 10 Education
Optional operating system installed	Android 5.1
Scalability	1S
Intel® Turbo Boost Technology	1.0
Thermal solution specification	PCG 2011A
Intel Virtualization Technology for Connectivity (VT-c)	0
Cable lock slot type	IBM
Docking station power connector	24-pin
Docking station graphics card model	AMD Radeon HD R9 290
Docking station connecting interface	Lenovo OneLink
Docking station audio output channels	2.0
Docking station graphics card memory type	GDDR5
Docking station graphics card manufacturer	PNY