Large jobs do not collate.................................................................................................................................316
Unexpected page breaks occur.......................................................................................................................317
Solving copy problems..........................................................................................................................317
Copier does not respond ................................................................................................................................317
Scanner unit does not close............................................................................................................................317
Poor copy quality............................................................................................................................................317
Partial document or photo copies ..................................................................................................................319
Solving scanner problems.....................................................................................................................320
Checking an unresponsive scanner.................................................................................................................320
Scan was not successful..................................................................................................................................320
Scanning takes too long or freezes the computer ..........................................................................................320
Poor scanned image quality............................................................................................................................320
Partial document or photo scans....................................................................................................................321
Cannot scan from a computer ........................................................................................................................321
Solving fax problems.............................................................................................................................322
Fax and e-mail functions are not set up .........................................................................................................322
Caller ID is not shown .....................................................................................................................................322
Cannot send or receive a fax ..........................................................................................................................322
Can send but not receive faxes.......................................................................................................................324
Can receive but not send faxes.......................................................................................................................324
Received fax has poor print quality ................................................................................................................325
Solving home screen applications problems.........................................................................................325
An application error has occurred ..................................................................................................................325
Solving option problems........................................................................................................................326
Option does not operate correctly or quits after it is installed ......................................................................326
Paper tray problems .......................................................................................................................................327
2,000-sheet drawer problems ........................................................................................................................327
Memory card ..................................................................................................................................................328
Cannot detect flash memory card ..................................................................................................................328
Cannot detect printer hard disk......................................................................................................................328
Internal Solutions Port does not operate correctly ........................................................................................328
Internal print server does not operate correctly ............................................................................................328
USB/parallel interface card does not operate correctly .................................................................................329
Solving paper feed problems.................................................................................................................329
Paper frequently jams.....................................................................................................................................329
Paper jam message remains after jam is cleared ...........................................................................................329
Jammed pages are not reprinted....................................................................................................................330
Solving print quality problems..............................................................................................................330
Characters have jagged or uneven edges .......................................................................................................330
Clipped images................................................................................................................................................330
Fine horizontal lines appear on color pages ...................................................................................................331
Shadow images appear on prints ...................................................................................................................331
Gray background.............................................................................................................................................332
Contents 13
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