LG WM1377HW Series - Page 29

T RO U B L E S H O OT I N G
BEFORE CALLING FOR SERVICE (cont.)
Problem Possible Causes Solutions
Washer fills with
water slowly or not
at all, or the display
shows:
Washer will not
turn on
Musty or mildewy
odor in washer
UÊÊWater supply faucets are not
open fully.
UÊÊWater line hoses are kinked,
pinched, or bent.
UÊÊWater inlet filters are clogged.
UÊÊWater pressure to faucet or
house is too low.
UÊÊPower cord is not properly
plugged in.
UÊÊHouse fuse is blown, circuit
breaker has tripped, or power
outage has occurred.
UÊÊThe door is not closed
properly.
UÊÊIncorrect or too much
detergent has been used.
UÊÊInside of tub not cleaned
properly.
UÊÊMake sure that the water faucets are open fully.
UÊÊMake sure the hoses are not kinked or pinched. Be careful
when moving the washer.
UÊÊClean the inlet filters. See the Care and Cleaning section.
UÊÊCheck another faucet in the house to make sure that
household water pressure is adequate.
UÊÊMake sure that the plug is plugged securely into a
grounded, 3-prong, 120-VAC, 60-Hz. outlet.
UÊÊReset circuit breaker or replace fuse. Do not increase
fuse capacity. If the problem is a circuit overload, have it
corrected by a qualified electrician.
UÊÊMake sure that the door is closed properly and press
the START/PAUSE button. After starting a cycle, it may
take a few moments before the drum begins to turn or
spin. The washer will not spin unless the door is locked
(DOOR LOCK will appear in the display).
UÊÊIf the door is closed and locked and the open door error
message is displayed, call for service.
UÊÊUse only HE (High-Efficiency) detergent in accordance with
the manufacturer’s instructions.
UÊÊNever use more than TWO tablespoons (1 oz. or 30 ml) of
detergent or more than TWO teaspoons (½ oz. or 15 ml) of
softener or bleach.
UÊÊRun the TUB CLEAN cycle regularly. Be sure to wipe around
and under the door seal frequently.
UÊÊClean around door seal/glass to prevent odor or mildew
1. wipe dry the door seal/glass and the door opening area
2. wipe around the inner drum/door seal and the lower door
seal
Washer won’t
spin, or the display
shows:
UÊÊThe washer automatically
adjusts the wash time for
the amount of laundry, water
pressure, water temperature,
and other operating conditions.
UÊÊThis is normal. The washer adjusts cycle time
automatically to provide optimal results for the selected
cycle.
Wash cycle time is
longer than usual
Door will not
unlock when cycle
is stopped or
paused
UÊÊInterior temperature of washer
is too high.
UÊÊWater level in washer is too
high.
UÊÊThe washer door has a safety lock to prevent burns. Allow
the washer to cool until the DOOR LOCK indicator turns off
in the display.
UÊÊAllow the washer to complete the programmed cycle, or
run the DRAIN & SPIN cycle to drain the water.
Water in the washer
drains slowly or not
at all, or the display
shows:
UÊÊDrain hose is bent, pinched, or
clogged.
UÊÊThe drain filter is clogged.
UÊÊMake sure the drain hose is free of clogs, kinks, etc.,
and is not pinched behind or under the washer.
UÊÊClean the drain filter. See the Care and Cleaning section.
Wrinkling
UÊÊ7>ÃiÀÊÌÊÕ>`i`Ê
promptly.
UÊ7>ÃiÀÊÛiÀ>`i`°
UÊÊÌÊ>`ÊV`ÊÜ>ÌiÀÊiÌÊÃiÃÊ
are reversed.
UÊÊÜ>ÞÃÊÀiÛiÊÌiÃÊvÀÊÌiÊÜ>ÃiÀÊ>ÃÊÃÊ>ÃÊÌiÊVÞViÊ
is completed.
UÊÊ/iÊÜ>ÃiÀÊV>ÊLiÊvÕÞÊ>`i`]ÊLÕÌÊÌiÊ`ÀÕÊÃÕ`ÊÌÊLiÊ
tightly packed with items. The door of the washer should
close easily.
UÊÊÌÊÜ>ÌiÀÊÀÃiÊV>ÊÃiÌÊÜÀiÃÊÊ}>ÀiÌðÊiVÊÌiÊ
inlet hose connections.
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