LG WM1377HW Series - TROUBLESHOOTING; Normal Sounds You May Hear; Before Calling for Service

T RO U B L E S H O OT I N G
NORMAL SOUNDS YOU MAY HEAR
Problem Possible Causes Solutions
Rattling and
clanking noise
Thumping sound
Water leaking
around washer
UÊÀi}ÊLiVÌÃ]ÊÃÕVÊ>ÃÊ
keys, coins, or safety pins,
may be in drum or pump.
UÊi>ÛÞÊÜ>ÃÊ>`ÃÊ>ÞÊ
produce a thumping sound.
UÊ7>ÃiÀÊ>`Ê>ÞÊLiÊÕÌÊ
of balance.
UÊ-««}ÊLÌÃÊ>`ÉÀÊ
packaging materials not
removed.
UÊ7>ÃÊ>`Ê>ÞÊLiÊÕiÛiÞÊ
distributed in the drum.
UÊ ÌÊ>ÊiÛi}ÊviiÌÊ>ÀiÊÀiÃÌ}Ê
firmly on the floor.
UÊÀÊÌÊÀ}`ÊiÕ}°
UÊÊÃiÊViVÌÊÃÊÃiÊ
at tap or washer.
UÊÕÃiÊ`À>Ê««iÃÊ>ÀiÊ
clogged.
UÊ-Ì«ÊÜ>ÃiÀÊ>`ÊViVÊ`ÀÕÊ>`Ê`À>ÊwÌiÀÊvÀÊ
foreign objects. If noise continues after washer is
restarted, call for service.
UÊÊ/ÃÊÃÊÀ>°ÊvÊÃÕ`ÊVÌÕiÃ]ÊÜ>ÃiÀÊÃÊ
probably out of balance. Stop and redistribute
wash load.
UÊ-Ì«Ê>`ÊÀi`ÃÌÀLÕÌiÊÜ>ÃÊ>`°
UÊ-iiÊÃÌ>>ÌÊÃÌÀÕVÌÃÊvÀÊÀiÛ}ÊÃ««}Ê
bolts and packaging.
UÊ-Ì«ÊÜ>ÃiÀÊ>`ÊÀi>ÀÀ>}iÊÜ>ÃÊ>`°
UÊ`ÕÃÌÊÌiÊiÛi}ÊviiÌ°Ê>iÊÃÕÀiÊ>ÊvÕÀÊviiÌÊ>ÀiÊÊ
firm contact with the floor while the washer is in the
spin cycle with a load.
UÊ>iÊÃÕÀiÊÌ>ÌÊÌiÊyÀÊÃÊÃ`Ê>`Ê`iÃÊÌÊyiÝ°Ê
Refer to Flooring in the Installation section.
UÊiVÊÌiÊÃiðÊiVÊ>`ÊÌ}ÌiÊÃiÊ
connections.
UÊ1V}ÊÌiÊ`À>Ê««i°ÊÌ>VÌÊ>Ê«ÕLiÀÊvÊ
necessary.
The following sounds may be heard while the
washer is operating. They are normal.
Clicking
Door lock relay when the door locks and unlocks.
Spraying or hissing
Water spraying or circulating during the cycle.
Humming or gurgling
Drain pump pumping water from the washer at
the end of a cycle.
Splashing
Clothes tumbling in the drum during the wash
and rinse cycles.
BEFORE CALLING FOR SERVICE
Your washing machine is equipped with an automatic error-monitoring system to detect and diagnose
problems at an early stage. If your washer does not function properly or at all, check the following before
you call for service.
Vibrating noise
Excessive sudsing
UÊ/ÊÕVÊ`iÌiÀ}iÌÊÀÊ
incorrect detergent.
UÊ,i`ÕViÊ`iÌiÀ}iÌÊ>ÕÌÊÀÊÕÃiÊÜÃÕ`Ã}Ê
detergent.
Only use detergent with the HE
(High-Efficiency) logo.
Staining
UÊÊ``Ê>Õ`ÀÞÊ«À`ÕVÌÃÊÌÊÌiÊ
washer drum.
UÊ7>ÃiÀÊÌÊÕ>`i`Ê
promptly.
UÊÌiÃÊÌÊÃÀÌi`Ê«À«iÀÞ°
UÊÊ>`ÊÌiÊ>Õ`ÀÞÊ«À`ÕVÌÃÊÌÊÌiÊ`ëiÃiÀ°
ÊUÊÜ>ÞÃÊÀiÛiÊÌiÃÊvÀÊÌiÊÜ>ÃiÀÊ>ÃÊÃÊ>ÃÊ
the cycle is completed.
ÊUÊÜ>ÞÃÊÜ>ÃÊ`>ÀÊVÀÃÊÃi«>À>ÌiÞÊvÀÊ}ÌÊVÀÃÊ
and whites to prevent discoloration. If possible, do
not wash heavily soiled items with lightly soiled
ones.
28