LG WM1388HW - Before Calling for Service

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TROUBLESHOOTING
ENGLISH
Before Calling for Service
Check the following before calling for service.
Problem Possible Causes Solutions
Clicking sound
y
Clicking sound when closing, locking
or unlocking the door.
y
This sound is normal and occurs
when the door is closed, locked or
unlocked.
Spraying or hissing
sound
y
Water is filling the tub/drum.
y
This sound is normal as water is
spraying or circulating during the
cycle.
Buzzing or gushing
sound
y
Water is draining from the tub/drum.
y
This sound is normal as the drain
pump drains water from the
washing machine after the cycle.
Splashing sound
y
Washer is agitating laundry.
y
This sound is normal as the load
is moving up and down during the
wash and rinse cycles.
Rattling and clanking
noise
y
Foreign objects such as keys, coins,
or safety pins stuck in the tub/drum
or drain filter.
y
Check if there are any foreign
objects in the tub and drain the filter
after stopping the cycle.
y
Unplug the power cord and contact
your nearest LG service center if the
noise persists.
Thumping sound
y
Washer is overloaded.
y
Load is unbalanced.
y
This sound is normal and occurs
when the load is out of balance.
Stop the cycle and rearrange the
load for balancing.
Vibrating noise
y
Shipping bolts have not been
removed.
y
Load is unevenly distributed in the
tub/drum.
y
Washer has not been leveled
properly.
y
Floor is slanted or not sturdy
enough.
y
See page 13,
Unpacking and
Removing Shipping Bolts,
to remove
the shipping bolts.
y
Stop the cycle and rearrange the
load for balancing.
y
See page 16,
Leveling the Washer,
to
level the washing machine.
y
Check if the floor is solid and level.
Message Possible Causes Solutions
y
To clean up the tub, please run the TUB
CLEAN cycle.
y
Please empty the tub and insert bleach into
the detergent dispenser and select the Tub
Clean cycle.
y
If you want to skip the Tub Clean, turn
the CYCLE SELECTOR KNOB or push
the option buttons to select a cycle. The
message will keep appearing until a few
wash cycles have been completed, then
it will disappear until the next scheduled
time to clean the tub.
y
Water lines are frozen.
y
Drain line or pump is frozen.
y
Unfreeze the water outlet hose and drain
pump by pouring hot water into the
washer. Close the door/lid and wait for 1-2
hours.
y
Unfreeze the water inlet line by wetting
a towel in warm water and wrapping it
around the frozen faucet.
y
See Care in Cold Climates for further
information.