47
TROUBLESHOOTING
Problem Reason & Solution
Rattling / Clanking /
Thumping / Vibration noises
occur.
Foreign objects such as coins or safety pins may be in drum or
pump.
• Check all pockets to make sure that they are empty. Items such as
clips, matches, pens, coins, and keys can damage both your washer
and your clothes. Close zippers, hooks, and drawstrings to prevent
these items from snagging or tangling on other clothes.
Have all the transit bolts and tub support been removed?
• If not removed during installation, refer to Installation guide for
removing transit bolts.
Are all the feet resting firmly on the ground?
• Make sure the washing machine is leveled and tighten the lock nuts
up towards the base of the appliance.
Heavy wash loads may produce a thumping sound. This is usually
normal.
• If sound continues, washing machine is probably out of balance.
Stop and redistribute wash load.
Water is leaked. Leakage caused by improper installation of water supply hose at
tap or washing machine or using other brand supply hoses.
• Straighten hose or reinstall the water supply hose.
Leakage caused by improper installation of drain hose or clogged
drain hose.
• Clean and straighten the drain hose. Check and Clean the drain
filter regularly.
House drain pipes are clogged.
• Unclog drain pipe. Contact plumber if necessary.
Leakage caused by dirt (hair, lint) on gasket and door glass.
• Clean the gasket & door glass.
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