16
Symptom
Possible Cause
Solution
The screen does not
display anything; there
is no sound, and the
indicator does not come
on
Power plug may be loose, power
connection failure
Check if the power cord is properly connected
product have dotted line
Signal interference caused by
neon light, electric hair dryer, etc.
Do not use the electric hair dryer near the product
adjust the antenna orientation to reduce interference
Pictures shown on the
PC are offset, do not
cover the entire screen
go beyond the screen,
or are blurred
1.
Improper adjustment
2.
Wrong screen resolution
Use the auto adjustment function
2.
Enter "PC Screen Adjustment" to adjust the
horizontal or vertical position
3.
Use the recommended screen resolution
Short remote control
distance, malfunction of
remote control
1.
The remote receiver of the product is
blocked by some object
2.
Battery level of the remote control is low
1.
Move the object to avoid blocking the remote
receiver
2.
Replace the battery
The product gets stuck,
crashes or cannot be
operated
1.
Too many programs are running
2.
Normal operation of the product is
disturbed by external environment
(e.g., lightning, static electricity)
Disconnect the product from power supply;
wait for 1-2min and reconnect power supply;
then restart the product
The touch is slow, it
doesn't work
Too many programs running on the
machine at one time
Disable programs that use large amounts of
memory or restart the product
PRO-PC can't be
turned on, no display,
PRO-PC has not been installed
correctly
Reinstall the PRO-PC computer
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General