The tonearm does not lift itself at the end of
the record.
The LED light does not come on.
The apparatus has no power.
Is everything else working normally?
Contact customer support.
Is the green light in the adapter working?
If not, the adapter needs to be changed.
If yes, contact customer support.
Do a reset (page 36).
The platter is swaying more than 2mm.
Do you have any magnetic, electronic or metal items closer than 30cm to the turntable?
Make sure you keep such items at least 30cm or 12” away.
Is your oor bouncy?
If your oor is bouncy, we advise to set up the turntable on a wall mounted shelf, to avoid vibra-
tions and swaying.
Are you using the correct equipment?
Only use the provided or suggested placemats.
Do not use any weights.
Is the surface for the turntable at and solid?
Make sure to set up the surface correctly (page 10).
Other problems All of the above does not help? Do one of the following.
Do a reset (page 36).
Do a hard reset (page 38).
Contact our Customer Service Department at 0038641771907 or at
customersupport@maglevaudio.com.
The sound when the record is playing is
either too fast or too slow.
Playback speed slows down or there is ir-
regular rotation. Light in the control button
is blinking, signaling an error. Control button
is blinking red (5 x red light ashes).
The platter has fallen down and is stuck to
the turntable body.
What is the stated playing speed on your record?
Make sure you use the right speed for each record being played. Switch between 33 and 45 RPM
with the control button.
Are your sensors in the middle of the turntable dirty?
Gently clean the sensors with a soft dry cloth.
Are the mirrors on the bottom of the platter dirty?
Gently clean the mirrors with a soft dry cloth.
Is the counterweight set up correctly?
Refer to page 20 and reset the counterweight.
Is the anti-skating weight set up correctly?
Refer to page 25 to set up the anti-skating weight.
Is your record dirty?
Clean the record with a record cleaning brush.
A mistake with the tonearm sensors.
Move the tonearm into the tonearm rest and move the control button to off mode. Remove the
platter and check if the sensors on the middle part of the turntable body are clean. Clean them with
a soft dry cloth. Also clean the mirrors on the bottom of the platter.
Make sure the sensors are not in direct sunlight or direct articial light.
Do a reset (page 36). If it does not work, do a hard reset (page 38)
Control button is blinking red (3 ashes every 2 seconds)
Move the tonearm back to the tonearm rest. While holding the turntable body, slowly and carefully
pull the platter off the body. Be careful as there are strong magnetic forces present. Do not place
the platter back on the turntable. Place it away from any electronic or magnetic items and devices.
Do a reset (page 36). If it does not help, do a hard reset (page 38). Also be sure to clean the mirrors
on the bottom of the platter and make sure if anything is damaged. If there is extensive damage,
contact customer support. If not, start using the turntable following the instructions (page 15).
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