MAG-LEV audio ML1 - 17. Troubleshooting; Common Turntable Problems and Solutions; Platter and Sound Issues; Stylus Skipping and Noise Resolution

PROBLEM SOLUTION
17. TROUBLESHOOTING
The platter does not spin.
Red light is blinking 5x.
Red light is blinking 4x.
Red light is blinking 6x.
Red light is blinking 1x.
Amber (White) light is blinking 4x.
Amber (White) light is blinking 2x.
The platter spins, but there is no sound or
the volume is not loud enough.
The stylus skips.
Is the power cable plug connected to the outlet?
Connect the power cable plug to the outlet.
Is the control button in OFF or Levitation mode?
Turn the control button into 33 or 45 mode.
Are your sensors in the middle of the turntable dirty?
Gently clean the sensors with a soft dry cloth.
Are the mirrors on the bottom of the platter dirty?
Gently clean the mirrors with a soft dry cloth.
Was the tonearm inside the tonearm rest when you started the playing record process?
Always make sure when you put the tonearm back into the tonearm rest, to push it down into the
rest.
Put the tonearm back into the tonearm rest, remove the platter, do a reset (page 36).
If the reset does not work, do a hard reset (page 38)
Something is wrong with the speed of the platter.
Move the tonearm back into the tonearm rest, turn the button to off mode, and restart the process
of playing a record.
The weight is not properly set and the stylus is slowing down the platter.
Readjust the counterweight.
Sensors are dirty.
Clean the sensors with a dry cloth.
Sensors are exposed to direct sunlight or strong spotlight
Move the position of the turntable away from direct light so it does not hit the sensors.
The conditions for starting the turntable are not met.
Move the tonearm back into the tonearm rest, turn the button to off mode, and restart the process
of playing a record.
The sensors do not recognize the platter, or the platter falls down or is not in position.
Remove the platter completely, move the tonearm back into the tonearm rest, turn the button to off
mode and press RESET 1x, on the bottom side of the turntable.
Turntable is only drawing power from the UPS, due to a power outage or a bad connection.
Make sure all of the cables are properly installed.
The coils are overheating, due to overuse of the control button and lots of acceleration and
deceleration.
Move the tonearm back into the tonearm rest, turn the button to off mode, remove the power cord
and leave the turntable to cool off for about 30 minutes.
Starting initialization of the turntable.
Leave the UPS to charge.
Are all the cables connected correctly?
Connect all the cables correctly (page 16)
Are any of the cables damaged?
Contact customer support.
Are your cables going to a preamp phono input rst?
Use a preamp or a unit with a built in preamp.
Have you chosen the right mode on your amplier unit?
Choose the correct mode on your device.
Are your speakers connected to the amplier unit?
Check the cable connection and volume.
Is the counterweight set up correctly?
Refer to page 20 and reset the counterweight.
Is the anti-skating weight set up correctly?
Refer to page 25 to set up the anti-skating weight.
Is your record dirty?
Clean the record with a record cleaning brush.
There is noise when the record is playing. Have you connected the grounding wire?
Grounding wire must be connected from the turntable to the preamp or amplier unit with the
preamp. If you have a preamp, make sure the grounding wire is connected from the preamp to the
amplier also.
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