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Contacting Magellan
If after using the troubleshooting section, you are still unable
to solve your operation problem, please call Magellan’s
Technical Service at 800-707-9971. Representatives are
available Monday through Friday, from 7 a.m. to 5 p.m.,
Pacific Standard Time. Faxes can be sent to 909-394-7070.
If necessary, you can also return your unit to Magellan for
repair. (Please call for assistance first.) Ship the unit to
Magellan Corporation by Parcel Post or UPS and include a
description of the problem, your name, address, phone
number and a copy of your sales receipt. If your return
shipping address is different, please include it.
With all correspondence, please be sure to state the model of
the receiver you have and if calling, please be sure to have your
unit with you.
To return your receiver for repair, please call Magellan Service
at 1-800-669-4477 or 1-909-394-5000 to obtain return
authorization.
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