18
TROUBLESHOOTING
Cooktop
Problem Possible Causes Solutions
Burner does not ignite.
There is no power to the cooker
top.
Check to see the unit is plugged in.
Replace fuse or reset circuit breaker.
Burner does not
operate.
Air may be in the gas line.
To release air from the gas line, turn on any one of the surface
burner knobs.
Control knob is not set
correctly.
Push in knob before turning to a setting.
Burner ports are blocked.
Check burner ports to ensure it is clean. If it is clogged use a
tooth brush or paper clip to clean.
Burner flames are
uneven, yellow and/
or noisy.
Burner ports are blocked.
Check burner ports to ensure it is clean. If it is clogged use a
tooth brush or paper clip to clean.
Burner caps are positioned
incorrectly.
Place the burner caps so that the alignment pins are properly
aligned to the slots.
Propane gas is being used.
If utilizing liquid propane the range should be converted to LP
gas by a qualified technician.
Burner flames are too
high or too low.
Cooktop gas supply is incorrect.
Check to see the range is set up for the correct gas type. The
range comes set up for natural gas. Please contact a qualified
technician if you look to set up LP.
The gas pressure is incorrect.
Check to see the pressure regulator is installed correctly and
the gas line pressure to be correct.
Burner makes popping
noises.
Burner is wet. Dry the burner before use.
Burner cap and/or gas spreader
is not positioned correctly.
Place the burner caps so that the alignment pins are properly
aligned to the slots.
Excessive heat around
the cookware
The cookware is not the proper
size for the burner.
The cookware’s bottom surface should approximately be the
same size as the cooking area and burner. Cookware should
not extend more than 1” outside the cooking area. Adjust the
flame so that it does not come up around the cookware.
Oven
Problem Possible Causes Solutions
Oven is not heating. There is no power to the oven.
Check to see the unit is plugged in.
Replace fuse or reset circuit breaker.
Oven display is off. Power interruption
Turn off at the main power supply (fuse or breaker box). Turn
breaker back on. If conditions persists, call for service.
Cooling fan continues
to run after the oven is
turned off.
The electronic components
have not yet cooled sufficiently.
The fan will automatically turn off when the electronic
components have cooled.
Oven light does not
turn on.
Light bulb is either lose or
burned-out.
Remove bulb to see if the bulb is burned-out. Replace if
burned-out and re-insert bulb.
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