50
4. Can I upgrade from SLAVE to MASTER?
Yes, it is possible to upgrade from FLEX Slave to Master. The Slave user must pay
an activation fee equal to the SW price dierence between the Slave version and the
Master version of the tool in his possession. Before proceeding with the upgrade, the
Master must send authorization to release the Slave to MAGICMOTORSPORT.
This can be done by contacting MAGICMOTORSPORT via email at info@
magicmotorsport.com or a Sales Dept. ticket or through a local Ocial MMS
Distributor.
5. Is it possible to upgrade from any software package to the FULL version?
Yes, it is possible to upgrade from any software package to the FULL SW version by
bearing the necessary costs. Contact the MAGICMOTORSPORT Sales Dept for more
information.
6. What is the MMS Helpdesk?
It is the online user interface system through which it is possible to use and access
services, information, technical manuals, databases and les. This is a direct channel
with the Customer Care service. See the list of services available at the following link
https://www.magicmotorsport.com/documentation/helpdesk-services-list/
7. What are the product warranty terms?
FLEX tools with an active subscription are covered by a lifetime limited warranty.
This warranty states that in the case of damage conrmed by Tech Support through
a Repair Request Ticket to either the FLEX (FLX1.1) or FLEXBox (FLX1.9) module,
the user may request a new interface without incurring any additional fees other
than shipping. Any damage must rst be conrmed by an MMS Technical Support
technician through a repair request ticket. For more information read
https://www.magicmotorsport.com/documentation/warranty-terms/
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