Magicard ENDURO series

Questions and Answers

M
michael65Aug 13, 2025
What to do if my Magicard Printer has a card jam?
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  John PotterAug 13, 2025
  If your Magicard Printer displays a 'Card Jam' error, it indicates the card hasn't moved to the correct position. Here’s how to resolve it: 1. Open the lid and try to remove the card. You can use the arrow buttons on the front panel to attempt to move the card. If this doesn't work, close the lid and see if the card ejects. 2. After removing the card, ensure your cards meet the printer's recommended specifications. 3. Clean the printer rollers.
J
johnmorrisonAug 17, 2025
What to do if my Magicard ENDURO says 'Unsupported film'?
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  Tamara CannonAug 17, 2025
  If your Magicard Printer displays 'Unsupported film', it indicates that while the printer has validated the dye-film, the configuration of colors is unsupported. Here’s how to address it: 1. Ensure you're using genuine film from the original printer supplier, as cheaper alternatives can cause this problem. 2. A firmware upgrade might be needed if this is a new film type for the printer. Download and install the latest firmware from our website. 3. If you are using genuine film, verify that it is the correct type for your printer by checking with your supplier.
R
Roberto BairdAug 20, 2025
How to fix a Flipper Card Jam on my Magicard Printer?
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  James HardingAug 20, 2025
  If your Magicard Printer shows a 'Flipper Card Jam' error, here’s how to resolve it: 1. Open the lid and remove the card from the flip mechanism. 2. Ensure the flip mechanism rotates freely. 3. Do not pre-stage a card in the printer before printing. 4. Ensure the card is being fed into slot in the front when the printer display asks you to. 5. Ensure card is inserted far enough into the slot for printer's rollers to grab it.
B
brian04Aug 25, 2025
What to do if my Magicard ENDURO Printer says 'Out of dye film'?
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  Anne VegaAug 25, 2025
  If your Magicard Printer displays 'Out of dye film', it means that while advancing the dye-film, the printer doesn't detect any film movement. Here's what you can do: 1. Ensure you're using genuine film from the original supplier, as cheaper alternatives can cause issues. 2. Verify that the dye film is installed correctly. If not, install a new roll. 3. If the dye film is completely used, replace it with a new roll. 4. Check that the dye film gear properly connects with the film teeth. 5. Confirm that the correct power supply is connected to the printer. 6. As a last resort, try installing a new roll of ribbon.
E
Ethan WongAug 28, 2025
Why does my Magicard Printer say 'Out of cards'?
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  thomasromeroAug 28, 2025
  If your Magicard Printer shows 'Out of cards', it means the printer can't feed a card from the input hopper. Here's how to address it: 1. Ensure the card hopper has cards and is correctly seated. 2. Remove the card stock, fan them, and check for any warping. 3. Verify your card stock meets the printer's specifications. 4. Clean the printer rollers.
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Makayla MartinSep 1, 2025
Why does my Magicard Printer say 'No film detected'?
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  Felicia PetersenSep 1, 2025
  If your Magicard Printer displays 'No film detected', it means the printer has detected an invalid RFID film tag. To fix this: 1. Ensure you're using genuine film from the original printer supplier, as cheaper alternatives can cause this issue. 2. Install a new roll of film.
K
Kelly MossSep 4, 2025
What to do if my Magicard Printer shows a 'Hand feed error'?
- Z
  Zachary SmithSep 4, 2025
  If you're getting a 'Hand feed error' on your Magicard Printer, it means the printer is in hand feed mode but hasn't detected a card. Here's what to do: 1. Make sure to feed the card into the slot when the printer prompts you on the display. 2. Ensure the card is inserted far enough for the printer's rollers to grip it. 3. Do not insert the card before printing.
A
amckinneySep 8, 2025
Why does my Magicard Printer say 'Close the lid to continue'?
- R
  Robert TrevinoSep 8, 2025
  If your Magicard Printer displays 'Close the lid to continue', it means the lid is open during a print job or when a print job is being sent to the printer. Simply close the lid to continue.

Summary

Safety Instructions

Printer Installation

Unpacking

Ensures all items are present before starting printer installation.

Printer Location Requirements

Specifies environmental and space needs for optimal printer operation.

Hopper and Stacker Installation

Instructions for inserting the card hopper and stacker into the printer.

Prepare Cleaning Roller

Steps to prepare the cleaning roller for use before installation.

Install Dye Film

Guide to removing the old spool and placing the new dye film spool.

Connect Power Supply

Steps for connecting the power adapter and powering on the printer.

Load Driver CD and Install

Instructions for loading the driver CD and installing the printer driver software.

Using Your ID Card Printer

Printer Parts Identification

Identifies and labels the key components of the ID card printer.

Front Display Panel Overview

Explains the text display, soft buttons, and their functions.

Powering the Printer On and Off

Instructions on how to switch the printer off and turn it back on.

Navigating Menu Options

Details how to access and navigate through the printer's menu system.

Cleaning Printer Rollers

Procedure for cleaning the printer rollers using a cleaning card.

Printing a Test Card

How to print an internal test image to verify printer operation.

Viewing Printer Information

Accessing details like dye film status, firmware, and serial number.

Configuring Hand Feed Mode

Setting the printer to feed cards manually or automatically.

Advanced Printer Settings

Accessing advanced functions like magnetic self-test.

Choosing the Right Dye-Film Ribbon

Choosing the Right Cards

Card Material Selection

Guidance on selecting appropriate PVC or laminated card materials.

Card Size Standards

Details standard CR80 and CR79 card dimensions.

Card Thickness Specifications

Information on minimum, standard, and maximum card thicknesses.

Using Magnetic Stripe Cards

How to print and encode magnetic stripe cards.

Using Self-Adhesive Cards

Recommendations and warnings for using self-adhesive cards.

Printer Driver Settings

Accessing Driver Settings

Step-by-step guide to accessing printer driver settings in Windows.

Caring for Your Printer

Printer Cleaning System Overview

Details the three main components of the printer's cleaning process.

Cleaning Supplies

Information on available cleaning kits, cards, rollers, and pens.

Cleaning Printer Rollers with Card

Step-by-step guide to cleaning printer rollers using a cleaning card.

Replacing the Cleaning Roller

Instructions for removing the old cleaning roller and installing a new one.

Cleaning the Printhead with Pen

Procedure for cleaning the printhead using a cleaning pen.

Upgrading to Double-Sided Printing

Double-Sided Upgrade FAQs

Answers common questions regarding the double-sided printing upgrade process.

Available Consumables

Dye Film Options

List of available dye film types, capacities, and product codes.

Cleaning Kit Options

Details of cleaning kits, including cards, pens, and rollers.

Upgrade Kit Availability

Information on the double-sided (duplex) upgrade kit.

Card Stock Options

Information on standard PVC ISO CR80 cards and special types.

Troubleshooting

Lid Open Error Messages

Solutions for 'Lid Open' error codes related to printer lid status.

Card Feeding Errors

Troubleshooting for errors when the printer cannot feed cards from the hopper.

Hand Feed Errors

Resolving errors when the printer fails to detect cards in hand feed mode.

Card Jam Errors

Steps to clear card jams in the flipper mechanism or card path.

Card Jam Resolution

Procedure to clear card jams and ensure correct card positioning.

Film Detection Errors

Resolving issues related to the printer not detecting dye film.

Dye Film Errors

Troubleshooting 'Out of dye film' and unsupported film errors.

Film Type and Panel Errors

Solutions for wrong film type and 'can't find panel' error messages.

Component and Connection Errors

Resolving errors related to RFID PCB, print head connection, and head movement.

Print Quality and Overheat Errors

Addressing issues with image darkness and print head overheating.

Mechanism and Power Supply Errors

Solutions for 'Can't Drop Head', 'Mag Verify Fail', and 'Wrong PSU' errors.

Cleaning Reminder Error

Addressing the 'Clean Required' error message.

Dye Film Problems

Dye Film Cutting and Alignment Issues

Resolving dye film cutting and image alignment problems.

Dye Film Peeling and Color Switching Issues

Troubleshooting dye film peeling and incorrect color printing after switching films.

Printer Image Quality Problems

Color Registration and Area Issues

Resolving color mis-registration, ghosting, and small wrong color areas.

Line and Edge Artifacts

Troubleshooting vertical lines, white lines on card edges, and along card length.

Magnetic Encoding Problems

Inconsistent Magnetic Encoding

Resolving issues with inconsistent magnetic stripe encoding.

Card Encoding Failures

Troubleshooting errors where cards fail to encode magnetic data.

Driver Related Problems

Data Transfer and Download Issues

Resolving slow data transfer and download failures between PC and printer.

Print Spooler Issues

Troubleshooting print spooler errors, pauses, and communication blocks.

Magicard ENDURO series Specifications

General

Print Technology	Dye Sublimation
Card Capacity (Input)	100 cards
Resolution	300dpi
Power Supply	100-240V, 50-60Hz
Connectivity	USB
Operating Humidity	20% to 80% non-condensing