UDD-SD-110/ Release Date: 19.12.2014/Rev No: 1/Rev. Date: 30.07.2015
such type of faults will be removed without claiming any price of workmanship or spare parts
to be replaced.
! Whether aforementioned malfunctions originate from usage faults or not are determined with
a report to be issued by service stations, if there exists no service stations, by one of seller,
dealer, agency, representative, importer or manufacturer or producer of those products
respectively.
! Repair time of defective products is twenty business days at most. This period starts from the
date when products are delivered to one of seller, dealer, agency, representative, importer or
one of manufacturer or producer. Provided that products break down within the period of
guarantee, the time passing during the repair process is added to the guarantee time. Provided
that faults of products cannot be removed within ten business days, manufacturer-producer or
importer is obliged to assign another product having similar features for the use of consumers
until the faulty product has been repaired.
! Even though consumers exercise their repair rights, they can claim free replacement of
products, refund or price discount at the rate of faultin the events;
" That, besides, the product,as of the date when the product is delivered to the
consumer, breaks down four times a year or six times within the guarantee
period to be determined by the manufacturer-producer and/or importer at
least, on the condition of being in guarantee period, such malfunctions
perpetuate passing over;
" That maximum time required for the repair of products is exceeded;
" That repair of the malfunction is determined as impossible through a report to
be issued by service station, if there exists no service station, one of seller,
dealer, agency, representative, importer or manufacturer or producer of the
company respectively.
! The consumer is, on demand, obliged to submit guarantee certificate in terms of repairs or
replacements within the scope of guarantee.
! It is essential that you definitely perform damage control over external packaging before
receiving the products to be sent through freight. In the event of any damage, delivery person
must be made to prepare a “damage determination record”. (For example; duringthe delivery
process, the product has been checked and seen that is damaged.)
! After the damage determination record has been issued, we request you to inform the
MAKELSAN head office of the case. Products to be received from freight by signature means
that products have been received completely and without no damage.
! Repairs of plug-and-play products in the places where no service point is around are
performed in the factory of MAKELSAN or the nearest service point according to the
direction to be made by the MAKELSAN head office. Defective product is delivered by hand
to the nearest service point or to the contracted freight company in its original packaging to be
sent to the factory of MAKELSAN according to the direction to be made by the MAKELSAN
head office. For malfunctions in the scope of guarantee, shipment fees are under the
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