MAKELSAN SE SERIES - Exclusions from Guarantee

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UDD-SD-112/ Release Date: 25.12.2014/Rev No: 1 /Rev. Date: 18.05.2015
 It is essential that you definitely perform damage control over external packaging before
receiving the products to be sent through freight. In the event of any damage, delivery
person must be made to prepare a “damage determination record”. (For example;
duringthe delivery process, the product has been checked and seen that is damaged.)
 After the damage determination record has been issued, we request you to inform the
MAKELSAN head office of the case. Products to be received from freight by signature
means that products have been received completely and without no damage.
 Repairs of plug-and-play products in the places where no service point is around are
performed in the factory of MAKELSAN or the nearest service point according to the
direction to be made by the MAKELSAN head office. Defective product is delivered by
hand to the nearest service point or to the contracted freight company in its original
packaging to be sent to the factory of MAKELSAN according to the direction to be made
by the MAKELSAN head office. For malfunctions in the scope of guarantee, shipment fees
are under the responsibility of MAKELSAN on the condition that products are delivered
to the contracted freight company.
 The device must be sent as packed in its original packaging as long as it is not desired by
the service. Original packaging of devices should be preserved in order to use them for
shipment of devices in terms of repairs to occur. Otherwise, no responsibility is assumed
with regards to any troubles to be experienced.
 All defective products to be delivered by hand or through freight are to meet the
necessary shipment requirements. (Anti-static protective, bubble wrap or box etc.)It is
essential that legible barcode serial number belonging to the product be on the product.
Otherwise, it is not covered in the scope of the guarantee.
 It is essential that products to be sent through freight definitely be together with delivery
note, and that serial/model/malfunction details be written on delivery note to be sent
(for example, breakdown report form), and that packaging content match with the
products specified in the delivery note. Otherwise, freight is not accepted.
 The use of theGuarantee Certificate, submitted together with products with MAKELSAN
trademark,is permitted by the T.R. Ministry of Industry and Commerce and General
Directorate of Protection of Competition with no……. in accordance with the law, with no.
4077, and the notification, with no. TRKGM-95/116-117, issued basing the
aforementioned law. MAKELSAN acknowledges and undertakes to obey the liabilities
determined by the laws and legislations.
8.2 Cases Not Covered by the Guarantee
 Breakdowns resulting from the use of products contrary to the issues or the
environment conditions (temperature, humidity etc.) specified in the user manual are
not covered in the scope of guarantee.