Mako 6500-M - Troubleshooting

• 6500-M User Manual 6
Troubleshooting
7.1 Firmware Checks
The conguration installation process uses two main light
sequences.
§ Verify: The three lights on the right will go through
a ash sequence: left light on, center light
on, right light on, then each light turns o
in reverse. It will continue this back-n-forth
sequence as the Mako goes through its
verication phase.
§ Install: The three lights on the right will go through a
similar ash sequence, but reversed: Right light
on, center light on, left light on, then each light
turns o in reverse. It will continue this back-n-
forth sequence until the le has been installed.
n ‘conguration.zip’ installs successfully when the
Install light sequencenishes.
n If either the verication or installation was not successful
the lights will freeze. If 10 minutes has elapsed,
disconnect the Mako’s power, remove the USB key and
check to see if the le ‘conguration.zip’ is still on it – part
of a successful install is the auto-deletion of this le.
n In the unlikely event that the rst try fails, reload
‘conguration.zip’ onto the USB key and repeat the
installation process.
Always remember to disconnect power from the Mako
before inserting or removing the USB key. If you
encounter any other diculties, please contact yourMSP.
7.2 Testing WAN Connections
DSL/Ethernet
Once your network is set, open a web browser on one of
your Mako-protected PCs and access one or twowebsites.
Your network may have been congured to use a
Payment Card Industry Data Security Standard (PCI DSS)
template. The default action of this template is to allow
access only to pre-approved websites. Consult your
network service provider if you are unable to access
business-criticalwebsites.
Cellular Failover
If your Mako is congured for Cellular Failover, disconnect
your Primary WAN cable (DSL or Ethernet). The WAN light
( ) should turn from green to yellow ( ) over a period
of 2-5 minutes, depending on the complexity of your
network.
When yellow, try accessing a website or using a web
service likeemail.
Once tested, re-insert your Primary WANcable. It will
take another similar period to re-establish your primary
connection. When the WAN light returns to green, failback
is complete.
If re-inserting your DSL or Ethernet WAN cable doesn’t
revert to your primary connection within 10 minutes,
call your MSP.
7.3 Makoscope
Makoscope is Mako Networks’ diagnostic reporting tool.
After conguring your network and opening a web
browser you may access Makoscope twoways:
n Entering the LAN address of your network into your
browser’s address eld (the default URL for the Mako
is “192.168.[subnet number].254”, but variations
arecommon).
n Through the CMS. Login and go to:
Reports > Diagnostics >¤ Makoscope
Of most importance is the colored text, indicating the
status of your connection. For more information on
Makoscope, see the Central Management System:
Setup & Congurationmanual.