6 Servicing procedures
Purpose of this chapter
This chapter shows you what servicing tasks need to be carried out on the combi steamer at what in‐
tervals. It explains how to handle the combi steamer for servicing and the correct procedure to follow
during servicing. It also summarizes possible faults with the appliance and errors that may arise during
operation.
6.1 Basic principles for servicing
6.1.1 Warranty information and contacting customer service
Warranty information
Warranty claims involving your combi steamer will only be honoured if the unit has been installed by a
qualified Service Engineer from an authorized service company in accordance with the instructions in
the installation manual. The manufacturer must be in receipt of a fully completed checklist from the
Installation manual before a warranty claim can be dealt with.
The warranty does not cover damage resulting from improper setup, installation, use, cleaning, use of
cleaning agents, servicing, repair or descaling.
To extend the spare parts warranty to 2 years, you need to register the appliance on the manufactur‐
er's homepage (www.convotherm.de) after installing the appliance.
Required information
Please have the following appliance data to hand when contacting our customer service:
■
Part number of your appliance (see 'Identifying your combi steamer' on page 9)
■
Serial number of your appliance (see 'Identifying your combi steamer' on page
9)
Contact data
Convotherm Elektrogeräte GmbH
Ovens & Advanced Cooking EMEA, Manitowoc Foodservice
Talstraße 35
82436 Eglfing
Germany
Reception
Phone (head office) (+49) (0) 8847 67-0
Fax (+49) (0) 8847 414
Internet
www.convotherm.com
www.manitowocfoodservice.com
Application support
Hotline (+49) (0) 8847 67-899
e-mail con-dl-chefshotline@manitowoc.com
con-dl-anwendungsberatung@manitowoc.com
Sales
e-mail, appliances/accessories con.verkaufsabwicklung@manitowoc.com
e-mail, spare parts convotherm-spares@manitowoc.com
Customer service
Technical hotline (office hours) (+49) (0) 8847 67 541
e-mail convotherm-service@manitowoc.com
6 Servicing procedures
User manual 125
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