6.2.3 Problems during use
Problems with the food being cooked
Problem Possible cause Required response
Uneven browning Suction panel not closed correct‐
ly
'Releasing and securing the suction
panel' on page 120
Cooking chamber not preheated Preheat the cooking chamber
Oven temperature too high Select a lower oven temperature
and extend the cooking time
Heater has failed completely or
part of heater is faulty
Contacting customer service
Problems with the appliance
Problem Possible cause Required response
Appliance does not re‐
spond to any input for 10 -
20 seconds
Software crash Press ON/OFF for 5 seconds or dis‐
connect the appliance from the
mains supply for 5 seconds
No longer able to switch
the appliance on or off
ON/OFF is blocked for 3 seconds Try again after 3 seconds.
Water runs out underneath
the appliance when closing
the appliance door
Whatever the cause CAUTION! Contamination hazard
Discard any food that has come into
contact with this water.
Blockage or constriction in the
drain pipe or wastewater system
■
Check the drain pipe and custom‐
er’s wastewater system and clean
out if necessary
■
Fit funnel waste trap if necessary
Permanent drain connection on
appliances equipped with fully
automatic, automatic or semi-au‐
tomatic oven cleaning
Air vent blocked or covered Remove obstruction
Appliance drain clogged Clean appliance drain
For EB appliances:
Water is being sprayed in‐
to the cooking chamber
during operation
For EB appliances:
Automatic boiler rinsing system
has not been run every day
For EB appliances:
Emptying and rinsing the boiler
Water standing in cooking
chamber
Oven drain is blocked Rinse out oven drain
Steam is escaping from
the ventilation port on top
of the appliance
Faulty valve in ventilation port WARNING Risk of scalding from hot
steam and vapour
Contacting customer service
6 Servicing procedures
User manual 131
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