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Nº502 Media Console Troubleshooting & Maintenance
Troubleshooting Display Formats
The video format is directly affected by a number of different
variables, causing a wide range of potential format problems between
the input source and the main display. This guide identifies common
format issues and suggests possible resolutions.
Note This guide assumes that the system you are troubleshooting uses a
Widescreen display.
There are four main places where the video format is directly
impacted:
• Input Source – the incoming video format has a fixed aspect
ratio and resolution that may not be suitable to the main display.
• Media Player – most DVD players provide a few different aspect
ratios and zoom options.
• Display Screen – most displays have a variety of resolution
settings, although the aspect ratio is typically fixed.
• Nº502 Media Console – the Nº502 provides different aspect
ratio settings, resolution formats, and zoom settings, which can
alter the displayed video output.
For optimal results, make adjustments to the source video through
the Nº502 Media Console to take advantage of its superior video
processing capabilities.
To help minimize the variables that can affect the display format,
verify the following setup conditions before you start
troubleshooting:
• Verify that the display and DVD player are set to a generic,
normal, or standard setting that does not add any formatting to
the displayed image. This minimizes the amount of formatting
that the DVD player and the display add to the source image and
simplifies potential troubleshooting.
• Verify that all zoom modes on the Nº502, display, and DVD
player are set to Normal mode.
Note When the input format is DVI or analog, the input resolution is 480i or
480p, and the input source is a fullscreen or letterbox DVD, in order to
view the image correctly the DVD player must be set to a mode that
adds the black bars on the left & right sides of the image and the Nº502
must be set to a 16:9 aspect ratio.
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