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In an Emergency
How It Works
Press and hold for a few seconds the
SOS Emergency Call button on the
dome console; the green LED on the
button will blink and then become a
fixed light indicating a call has been
placed.
NOTE:
In case the SOS Emergency Call button
is accidentally pushed, there is a 10
second delay before the call is placed.
The system will verbally alert you that
a call is about to be made.
To cancel the call connection, push
the SOS Emergency Call button
on the dome console. Once a
connection between the vehicle and
an emergency service operator is
made, the SOS Emergency Call system
will transmit the following important
vehicle information to the operator:
• indication that the occupant placed
an SOS Emergency Call;
• the Vehicle Identification Number
(VIN);
• the last known GPS coordinates of
the vehicle.
You should be able to speak with
the emergency service operator to
determine if additional help is needed.
The SOS Emergency Call has priority
over other audio sources, which will be
muted. If you have a phone connected
via Bluetooth
®
, it is disconnected and
reconnected at the end of the SOS
Emergency Call.
Voice prompts will guide you during
the SOS Emergency Call.
If a connection is made between an
emergency service operator and your
vehicle, you understand and agree
that operators may, like any other
emergency call, record conversations
and sounds in and near your vehicle
upon connection.
System Limitations
When the driver switches the ignition
device to the RUN position, the system
runs a check routine. During this stage,
the red indicator will illuminate for
about 3 seconds: this signal must not
be confused with a fault warning,
remember that in such an event the
red indicator would remain on.
If the SOS Emergency Call system
detects a malfunction, any of the
following may occur at the time the
malfunction is detected:
• The LED on the dome console button
will continuously be illuminated red.
• The system is powered by its own
rechargeable battery to ensure
operation even when the vehicle
battery is flat or disconnected. When
the system battery goes flat, the
instrument panel display will show a
special message, different than any
other message referred to other
types of faults. In this case, the
system works only if powered by the
battery of the vehicle.
• The instrument cluster will display a
message alerting you to contact the
Service Network together with the
failure warning light. Even if the
SOS Emergency call system is fully
functional, external or uncontrolled
factors may prevent or stop the SOS
Emergency Call operation from
taking place.
These include, but are not limited to,
the following factors:
• The key fob has been removed
from the vehicle and the delayed
accessories mode is active.
• The ignition device is in OFF position.
• The vehicle’s electrical systems are
not intact.
• The SOS Emergency Call system
software and/or hardware is
damaged during a vehicle crash.
• There are network problems
that could limit or impair service
operation (e.g., error by operator,
busy network, bad weather, etc.). If a
vehicle battery connection fails due
to a collision or accident, the system
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