26
Troubleshooting
SYMPTOM CAUSE POSSIBLE SOLUTION
Power light won’t come on Not plugged into wall Check wall connection
House breaker tripped Make sure other appliances are not
operating on the same electrical
circuit. Check household breakers.
Wire connector on controller not
properly connected to smoker
See step 2 on page 16
Controller malfunctioning Contact Masterbuilt.
Smoker takes excessive amount of
time to heat up (longer than 60-70
min)
Smoker plugged into an extension
cord
Set smoker so extension cord does
not have to be used
Door not closed properly Close door and fasten latch
securely
Controller malfunctioning Contact Masterbuilt
There is a gap between the door and
the smoker when in use and door latch
has no more adjustment
Door alignment Contact Masterbuilt
Damaged door seal
Grease is leaking out of smoker
through door and legs
Drip pan not in place Reposition so hole lines up with
drain hole in bottom of smoker
Excess grease or oil build-up in
smoker
Clean smoker
Drain tube in back of smoker is not
draining
Check drain tube positioning at
back of smoker
No smoke No wood chips Add wood chips
Temperature rapidly decreased, or
shut down after a few hours of use
Internal wiring issue Contact Masterbuilt
Controller displaying error message Temperature sensor malfunctioning Contact Masterbuilt
Power light is on but smoker isn’t
heating
Element failure Contact Masterbuilt
Controller does not adjust heat Controller/smoker malfunctioning Contact Masterbuilt
Interior light does not come on Bulb burned out Replace bulb with 15W-25W bulb
made for ovens
Switch is in off position Turn switch on
Meat probe temperature does not
show on display
Meat probe malfunctioning Contact Masterbuilt
Remote will not control smoker Batteries are weak or installed
incorrectly
See instruction
Remote is not linked properly to
controller
Remote malfunctioning Contact Masterbuilt
Masterbuilt Customer Service
44 20 8036 3201 (UK) • 0031 4 7799920 (EU)
service.uk@masterbuilt.com • service.europe@masterbuilt.com
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